Member Relations Manager, Connecticut Library Consortium, Middletown, CT
Posted January 19, 2022
Description:
Member Relations Manager – Connecticut Library Consortium, Middletown, CT. Are you a public or
special library professional with a passion for discovering and utilizing the latest library resources, tools,
and services to make library users’ lives better? Are you ready to put your marketing savvy, research
skills, customer service, and library enthusiasm to work for the betterment of public and special library
staff and users across Connecticut? If so, we would like to talk with you about our Member Relations
Manager position.
Who we are: The Connecticut Library Consortium (CLC) is a statewide membership collaborative serving
all types of Connecticut libraries by strengthening their ability to serve their users. We achieve our
mission by initiating and facilitating cost-effective services, creating and supporting educational and
professional development, and fostering innovation. CLC leverages “the power of WE” to save money
and accomplish projects too large or costly for a single library. We help our over 800 library members
save, learn, and collaborate.
What you will do: CLC’s two Member Relations Managers each focus on different types of libraries. As
the Member Relations Manager for public and special libraries, you will put your specialized experience,
knowledge, and background to use serving these segments of our membership in these essential
functions:
Product Research, Strategy & Customer Service – You will be the primary contact for inquiries
and concerns from our current and prospective public and special library members about the
library products and services they need, want, and already have. With your problem-solving
savvy and keen eye for innovation, you will proactively research and identify the most valuable
products, services, and vendors. You will work closely with our Vendor Relations Manager to
craft product and service packages that meet the needs of our members. You will also act as
liaison between members and vendors to manage product orders and resolve product and
service issues.
Member Outreach, Support & Training – Through regular visits and communication with
current members, you will actively solicit feedback and ideas for potential products and services.
You will apply your inquisitive nature, observations, creativity, and research skills to identify new
products and services for our members. Once new products and services are added to the CLC
member benefits list, you’ll use your knowledge of libraries to develop practical and effective
product training for our members. Your attention to detail will ensure our members’ new orders
and renewals are handled smoothly.
Marketing & Promotion – You will work with the Marketing Coordinator to identify marketing
opportunities and provide content for marketing materials. Travelling to trade shows, gathering
feedback, and reporting on the results of marketing efforts are some responsibilities you will
enjoy as you stay tuned in to new trends and possibilities for our members and their
communities.
Membership Coordination – Assist the Office Administrator with the annual membership
campaign. By developing member communications with the Marketing Coordinator, sharing
membership information at trade shows, and visiting new and prospective members, you will be
integral to growing our list of satisfied library customers.
Reporting – Maintaining master membership lists and documenting member purchases and
issues are important parts of regular reporting to the Executive Director and staff. Your mastery
of organizing and synthesizing information will be critical to contributing to grant proposals and
other reports as requested.
Knowledge and Skills, you need: A bachelor’s degree is required. A minimum of three years’ experience
working in a public or special library setting is required. An MLS or MLIS from an ALA accredited
program is preferred. Relevant non-library experience in customer service, sales, marketing or similar
functions is an asset. Specific skills and abilities include:
Strong customer service skills
Excellent attention to detail and organization
Strong public speaker
Ability and willingness to learn and train others on library products and services
Ability and willingness to learn new software programs and technologies
Ability to translate problems into opportunities
An intermediate to advanced understanding of computer systems such as email, internet, and
Microsoft Office Suite.
Excellent written and oral communication
Excellent team and “can-do” attitude
Strong project management skills
Collaborative work style
Strong listener and observer
Travel – Post-pandemic, this position requires up to 35% of time out of the office attending meetings,
visiting members, attending conferences or hosting training events.
Salary range: $58,000– $60,500 depending on experience. 35-hour work week with the possibility of
flexible and remote hours. Benefits include health, dental and vision insurance; life insurance; paid
vacation; and retirement savings plan.
How to apply:
Send resume with cover letter to: [email protected] by January 30, 2022.
CLC is an equal opportunity employer. All employment decisions are made without regard to race, color,
age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion,
citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis
prohibited by law. EOE, M/F/D/V