Access Services Specialist (Temporary), Library & Knowledge Services at Harvard Kennedy, Cambridge, MA

Posted January 5, 2022

Description:

Access Services actively supports mission of the Harvard Library by delivering a high standard of service; cultivating a welcoming environment that is supportive to academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars, and professionals at Harvard and beyond.

We are hiring a temporary staff member who will report to the Access Services Librarian, Library & Knowledge Services, Harvard Kennedy School (HKS).

Scheduling

Sunday through Thursday, 12PM to 8PM.

Duties and Responsibilities:

Temporary Access Services Specialist needed for the library at the Harvard Kennedy School of Government. Responsible for patron-facing services desk operations, library staffing outside of business hours (e.g. nights and weekends), and collections projects identified as a strategic priority for LKS at HKS.

This work includes managing the loans and returns of general collection items, reserve items, and equipment loans; Harvard Direct support in processing pick lists, packing and unpacking HUMS deliveries, and maintaining the hold shelves; Scan & Deliver; library technology support to our patrons including printing setup, troubleshooting, instructional use of the scanners, and IT referrals; collection maintenance including shelving, shelf reading, periodical maintenance, etc.; reference referrals; patron counts; and opening and closing procedures.

Collections projects include the processing of Working Papers post digitization and disbinding and a collection inventory.

Basic Qualifications

Describe the objective, relevant skills and experience requirements a candidate must have to be considered for the position. Candidates that do not meet these criteria will not be forwarded to the hiring manger.

High school diploma or equivalent education required
Excellent oral and written communication skills
Strong public service orientation, with previous library or related customer service experience required
Computer skills must include Microsoft Office Suite, especially Word and Excel, as well as collaborative tools (e.g. Google Suite, Microsoft Teams, etc.)

Additional Requirements:

Describe any additional attributes, either objective or subjective, that are desirable but not mandatory.

College degree preferred
Academic library experience is preferred
Supervisory experience
Experience with a library management system, especially Ex Libris’ Alma system preferred
Ability to effectively solve problems and exercise discerning judgment
Ability to exercise good judgment and make sound decisions; follow through to completion
Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision
Ability to be flexible and respond positively to fluctuating workflow and changes in routine
Sensitivity to working in a diverse user environment
Ability to prioritize multiple tasks and work productively in a team environment
Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail
Adaptable, able to flexibly adjust to changing workplace needs
Ability to establish and maintain cooperative working relationships with coworkers and library users
Ability to work independently and identify potentially more effective methods of work operation

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.

Comments:

PHYSICAL DEMANDS

This position involves frequent use of a computer keyboard, mouse, and barcode scanner. Must be able to lift and move up to 50 lbs. Must be able to push and maneuver a loaded book truck weighing up to 80 lbs. Ability to bend, stoop, stretch, and climb small step stools; ability to sit and stand for long periods required.

Full/Part Time

Full Time (Temporary – 01/18/2022 to 04/17/2022)

Salary

$17.00/ hour

How to apply:

To apply, send cover letter and resume to [email protected].