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Library Assistant, Stevens Memorial Library, North Andover, MA

Posted December 13, 2021

Description:

Performs paraprofessional, clerical, and direct service work supporting various library services at the
Stevens Memorial Library. Performs various routine but responsible library functions according to
prescribed procedures, requiring constant attention to detail, accuracy, initiative and reliability. Performs
other related work as required.

Responsibilities:

  1. Provides technical and clerical support in circulation or children’s services area; assists users in
    obtaining information and library materials.
  2. Charges and discharges books and materials at a circulation desk; registers new patrons, entering
    relevant information onto the computer; updates existing patron records; files associated paperwork.
  3. Assists with overdue materials; collects fees; and billing. Balances cash drawer daily and/or weekly.
  4. Shelves library books and materials; may check shelves for accuracy of placement.
  5. Assists patrons in locating and retrieving books and materials.
  6. Takes requests for reserve and interlibrary loan books and notifies patrons when requested books are
    available. May perform some reader advisory services.
  7. Answers the telephone, directing calls to the appropriate staff person or area, assisting the caller with
    general questions, and taking messages when necessary.
  8. Maintains general level of order and tidiness in public and staff areas.
  9. Prepares and processes new materials for circulation; updates book labels, jackets, and ownership
    identification on all new materials; makes repairs to materials; considers materials for possible
    discard.
  10. May perform miscellaneous data entry, filing and photocopying. Gathers statistics and performs data
    entry work.
  11. Performs similar or related work as required or as situation dictates.

Qualifications:

  • High School diploma is required. Bachelor’s degree is preferred.
  • Public library circulation experience using an automated integrated library system program is desirable.
  • Knowledge, Skills, and Abilities:
  • Strong computer and technology skills;
  • Exceptional customer service skills;
  • Ability to deal tactfully and effectively with the general public;
  • Ability to articulate clearly and apply consistently both Library and Network Consortium policies;
  • Strong organization skills and able to handle multiple tasks simultaneously; and
  • A high degree of flexibility and collaborative team skills essential; English language skills.
  • No required licenses

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Performs duties under typical library conditions. Position requires frequent physical effort, such as
carrying books (up to 20-30 pounds), pushing book carts (up to 150 pounds), bending, stretching,
grasping, etc., to shelve library materials. May require standing at counter-high desk for long periods of
time. Able to view computer screens for extended periods of time and able to operate computers,
telephones, photocopiers, and other standard office and library equipment. Has frequent contact with
library patrons, other library personnel. May be required to work evenings and weekends. Errors could
result in misplaced or lost books and loss of goodwill with the general public.

How to Apply:

All applicants are required to submit a cover letter and resume along with a completed Town of
North Andover employment application by e-mail to: [email protected], or by mail or
hand delivery to Human Resources Department, Town of North Andover, 120 Main Street, North
Andover, MA 01845. The employment application may be obtained on the internet at
www.northandoverma.gov/human-resources, by visiting the Human Resources Department, or by
calling (978) 688-9526. Resumes may be attached to the employment application but may not
serve as a substitute for completing the required employment application.

Candidates are REQUIRED to submit a completed Town of North Andover Employment Application to be considered for this position. The Employment Application is available at the following link: https://drive.google.com/file/d/1K6To0Qtg2Qd1IMskIsAhqWTbo8nogvRi/view

Applicants will be required to undergo CORI screening.

Completed applications must be received by the Human Resources Department no later than 4:30 p.m. on Monday, December 20, 2021.

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