Information Services Librarian (2 positions), Stevens Memorial Library, North Andover, MA

Posted November 15, 2021

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs various tasks requiring a broad knowledge of professional literature, bibliographic resources, and principles of information delivery and services.
• Uses reference interviewing skills and readers’ advisory knowledge to effectively support patrons’ needs.
• Works regular shifts at the reference desk, responding to questions from patrons in person, via email, or the telephone, using a wide range of resources: print, electronic, microfilm, etc.
• Oversees daily operation and provides instruction in the use of the Library’s public devices, e.g., computers, printer, and photocopier.
• Answers questions about electronic devices such as e-readers, tablets, phones, etc. and provides instruction in digital resources such as e-books, downloadable materials, streaming content, etc.
• Promotes use of Library’s e-materials and provides instruction in the Library and other venues as appropriate, such as Town departments and organizations, schools, parent organizations, Council on Aging.
• May develop and conduct e-materials training programs for Library staff and patrons. Assists in maintenance of e-materials documentation. Keeps other staff informed on e-materials and technology issues.
• Assists in overseeing Library’s online database licenses, subscriptions and other electronic services and may work with the associated vendors. Supports online connectivity to e-materials through Library website, etc. May compile usage reports and statistics.

• Works with a variety of electronic equipment, such as scanners, copiers, digital cameras, projectors, laptops, tablets, smart phones, e-readers. Functions as the Library’s 1^st level troubleshooter, answering questions about its electronic resources and technology. Diagnoses problems; resolves or escalates issue to next tier as appropriate, e.g., Town IT Dept. (hardware and base software), Merrimack Valley Library Consortium (MVLC ) (consortium provided software), vendor (applications purchased by the Library, e.g., website, calendar, museum pass management).
• Assists in maintenance and use of, and developing the Library’s website, including its content and design (updating the calendar, blog, etc.). Assists in maintenance and use of, and developing the Library’s presence on other social media, such as Facebook, Twitter, etc. May assist in the design and production of other Library e-publications, newsletters, publicity, etc.
• Keeps abreast of technology developments such as changing formats for the delivery of information and their potential impact on library service. Evaluates possible e-materials, equipment, and software that support the Library’s mission and operation and recommends to the Library management team. Provides input to the Library Director on technology-related budget items.

• Provides excellent customer service to the public. Interprets library services and policies to patrons in a clear, consistent and courteous manner
• Actively participates in staff development and training opportunities when appropriate and embraces opportunities to learn in a changing environment.
• Works at any library location as needed. Assists with Library programs as needed.
• Performs related duties as assigned.

QUALIFICATIONS

Education:

Master’s in Library Science (MLS) / Master’s in Library and Information Science (MLIS) from an American Library Association (ALA) accredited library school; an equivalent Master’s degree; or Bachelor’s degree with 12 or more credits towards the MLS/MLIS degree.  MA Board of Library Commissioners Certificate desirable.

Knowledge of:

• Wide variety of software including Microsoft Office, Google Applications, WordPress, LibGuides, Sirsi Dynix Symphony, FaceBook, Twitter, Instagram helpful.
• Search techniques using print and electronic resources and an ability to instruct others in their use.

Ability to:

• Create positive working relationships and collaborate successfully with co-workers; ability to communicate effectively verbally and in writing.
• Maintain a high degree of flexibility and ability to multi-task and frequently change focus in order to meet the varying needs of library users and the dynamic needs of public library service.

Skills:

• Strong skills in general computer use, including software (email, office applications such as word processing, spreadsheets, and presentations), social media and web development resources, hardware and networking (PC troubleshooting, basic network administration). Experience using a library automated system.
• Strong analytical, organizational, time and project management skills.
• Proficiency in current and emerging trends in library technologies (equipment and their applications).

How to Apply:

All applicants are required to submit a completed Town of North Andover employment application along with a cover letter and resume by e-mail to: [email protected], or by mail or hand delivery to Human Resources Department, Town of North Andover, 120 Main Street, North Andover, MA 01845. The employment application may be obtained on the internet at www.northandoverma.gov/human-resources, by visiting the Human Resources Department, or by calling (978) 688-9526. Resumes may be attached to the employment application but may not serve as a substitute for completing the required employment application.

Applicants will be required to undergo an extensive background check including CORI screening.

Completed applications must be received by the Human Resources Department no later than 4:30 p.m. on Monday, November 29, 2021