Research & Access Specialist, Springfield College, Springfield, MA

Posted October 7, 2021

Description:

The Research & Access Specialist provides customer service and research assistance at the Information Desk and online via chat reference. In cooperation with library services staff and Reference Librarians provide an essential service to Springfield College supporting the Information Desk operations (including student worker hiring, training, and supervision); assisting in maintaining library collections (Reserves, ILLs, and print collection) and equipment (scanner/copiers); and interface with the Technical Solutions Center and Academic Success Center to troubleshoot issues and maintain Learning Commons service operations.

Responsibilities include:

• Customer Service & Research Assistance: Provide customer service, research assistance and library services to the Springfield College community and a wide range of guests to the campus. Maintain Information Desk operations and cooperates with Public Safety and Facilities to provide a safe environment for students.
• Student Worker Support and Supervision: Hire, train, schedule and supervise Information Desk student workers.
• Research Technologies: Provide assistance in searching library discovery system, online databases and digital collections. Share responsibilities relating to circulation (Holds, ILLs and Reserves) and online chat reference services. Familiarity with LMS and other educational technologies.
• Library projects & Professional Development: Learn to use new library resources on a continuing basis to assist with library related projects. Attend workshops and webinars to enhance professional growth and improvement.

High school diploma or GED required. Associates or Bachelor’s degree preferred.

Knowledge, Skills & Abilities:

• Customer service experience with strong verbal and written communication skills to successfully interact with diverse Springfield College students, faculty and staff.
• Familiarity with Google suite and Microsoft Office programs.
• Knowledge of library databases, library circulation systems and research technologies preferred to promote the full variety of library services.
• Excellent organizational skills and effective training methods.
• Ability to work independently and as a member of a team;
• Ability to organize and prioritize multiple tasks and responsibilities;
• Ability to handle sensitive, confidential information in a mature, professional manner.

This position requires regular holiday, weekend or evening work. As an essential service of the College, Library Services is open everyday including weekend hours. Research & Access Specialists and the students they supervise are central to providing these extended hours (over 100 hours a week) and also online via the Chat reference system (70-80 hours per week).

How to Apply:

To read the full job description and apply online, visit: https://recruiting.adp.com/srccar/public/RTI.home?c=1210401&d=ExternalCareerSite#/