Reader Advisor (2 openings), Perkins Library, Watertown, MA
Posted September 10, 2021
Description:
Acts as the primary point of contact for patrons of the Perkins Library. Responsible for assigning audio and braille books, described videos, large print, and other new and/or emerging accessible formats using the Library’s automated circulation system. Resolves circulation service problems and maintains accurate patron reading records. Facilitates all aspects of patron book selection.
Essential Duties, Responsibilities and Expectations
- Assists patrons via telephone and email. Provides information about book selection, service status, shipments made, requests/reserves processed, and other available services
- Utilizes the Keystone Library Automation System (KLAS) to serve patrons on all aspects of their talking and braille book services utilizing the duplication on demand system.*
- Answers general informational requests from patrons; refers more in-depth questions to the Reference Librarian.
- Maintains patron records including updating patron reading interests, service frequency, and type of service data as needed. Assists patrons in resolving request, selection, or service problems.
- Searches the Library of Congress/National Library Service online catalog to assist patrons in locating titles that are not available locally.
- Processes routine interlibrary loan through an electronic national system.
- Assists patrons making book selections in person at the drop-in area. Organizes and stocks the front desk area as needed, and prepares orders for pickup.
- Gives feedback on titles to be added to the collection based on circulation and patron need.
- Provides basic information on eligibility, registration, and equipment; refers calls to other staff as appropriate.
- Notifies the Registration Unit of updated patron information, status changes, or subscription related information such as address changes, transfers, cessation of services, and subscription problems. out?
- Handles day-to-day customer service issues; refers all non-routine circulation complaints or questions, recurring service problems, or service improvement suggestions to a supervisor.
- Provides basic technical support with regard to the library’s downloadable book services. Refers more complex cases to the Special Services Librarian.
- Participates actively in staff meetings and works as a team member with other staff on designated projects and tasks; performs other duties or special projects as assigned by supervisory staff.
- Assists with the training and supervision of unit volunteer staff.
Education and/or Experience
Masters degree in library science from an ALA-accredited program, two (2) years, public library or reference experience.
Minimum Qualifications
To perform the job successfully, an individual should demonstrate the following competencies:
- Effectiveness in written and oral communication and telephone customer service skills
- Keyboarding and computer skills
- Working knowledge of literary trends and popular books, authors, and genres
- Willingness to learn additional and specialized skills
Preference may be given to candidates with the following additional training or experience:
- Previous experience with volunteer management.
- Previous experience with automated library systems.
- Previous experience with audio books and/or braille materials.
- Basic knowledge of braille literary code.
- Previous experience working with blind, visually impaired, physically disabled and/or multi-impaired persons.
How to Apply:
To learn more about Perkins, please visit: www.perkins.org
To apply for this position, please email:
- Karen Burke D’Agostino, Lead Recruiter
- [email protected]