Public Services Assistant I, Sno-Isle Libraries, Camano Island, WA

Posted June 24, 2021

Description:

The Public Services Assistant I performs basic public service and library support tasks at one or more community libraries or Library on Wheels to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.

This position works a 15-hour per week schedule which may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.

Essential Functions:

1. Staffs the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
2. Assists customers with self-checkout machines and answers questions in the hold areas.
3. Returns library materials to proper locations and supports circulation duties.
4. Provides assistance to library customers with basic reference questions.
5. Responds to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submits and monitors technical reports for library technology service issues.
7. Performs other public service and general clerical support tasks as assigned.

Additional Duties and Responsibilities:

1. Prepares correspondences and reports.
2. Trains new staff as needed.
3. Attends meetings, trainings, and workshops as assigned.
4. Assists with special projects as required.
5. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

1. Knowledge of established practices and procedures for an integrated library system (ILS).
2. Knowledge of library policies, procedures, and services.
3. Knowledge of alpha and numeric systems for arranging library materials.
4. Strong customer service skills.
5. Strong organization and attention to detail.
6. Ability to communicate effectively with diverse audiences.
7. Ability to work independently and to set priorities.
8. Ability to handle and resolve disruptive behavior effectively.
9. Ability to work cooperatively and maintain effective interpersonal skills with others.
10. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.

Education/Experience:

1. High School diploma or G.E.D. required.
2. These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.

How to Apply:

See full job listing and apply online here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=48156&clientkey=7DCA7393E0FCBDDD24786ED549B71F9E

Closing Date: July 1, 2021 – 9:59 PM