Information Services Librarian (2 positions), Providence Public Library, Providence, RI

Posted June 9, 2021

Description:

This position reports to the Head of Information Services and is responsible for providing responsive and effective circulation and research support across all aspects of Information Services operations. A key role on the library’s information services team, this position is accountable for activities related to both Circulation and Reference operations within the reorganized unit of Technology & Information Services, including borrower services, interlibrary loan, collection development, reference, instruction and outreach. The Library has completed a major transformation of most of its public service spaces, including a new technology-rich information commons, the Workshop (an open learning and collaborative space) and a merged public services desk. The incumbent is expected to deliver point-of-need assistance to library customers and visitors, including first tier technology support and troubleshooting in the library’s new public service spaces.

Primary Duties & Responsibilities:

Effectively assist with all Information Services operations, circulation and patron database, delivery, stacks maintenance and inventory control, information commons and study space management, technology loans, printer management and other services.
Provide Adult reference and reader’s advisory services to library customers
Create and present library programs in partnership with the Education department
Provide effective face-to-face, phone, chat, text and email circulation and reference services using appropriate information resources.
Assist library customers with accessing and using statewide online and digital resources
Contribute to the library’s circulating collections through the selection, analysis, upkeep, and weeding of material in targeted areas.
Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation
Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
Participate in library marketing, including book display merchandising, blog posts, digital signage, website and social media contributions.
Participate in Library’s data collection and analysis efforts.
Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
Willing to work evenings and weekends as required.

Additional Skills:

Excellent verbal and written skills.
Strong attention to details and strong organizational skills.
Comfortable working with various technology (i.e. Microsoft programs, Google
Docs/Drive).
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, patrons, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Education & Experience Required:

MLIS degree from ALA accredited school and previous library experience required.
Knowledge of automated library systems, reference & access services operations, databases, copyright law, and web development strongly preferred.
Excellent oral, written, and interpersonal communication skills are essential.
Experience presenting workshops is essential.
Interest in library trends and emerging technologies, intermediate word processing and spreadsheet abilities, and comfort with technology and social media are imperative.
Outstanding work ethic, strong commitment to customer-centered services and flexibility is critical.
Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.

Additional Requirements:

Driving/Travel requirements – 0-10%
Position Location – Providence, RI
Physical requirements – ability to occasionally lift/move up to 25 lbs.

This position is:
Non-Exempt (due to salary) and is part of the Union
Hours: 20 hours per week, nights and weekends are required
$22 – $25 PER HOUR

How to Apply:

Please submit cover letter and resume by June 21, 2021.

Submit Cover Letter and Resume to:
E-mail: [email protected]
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
Fax: 401-455-8004