Patron Service Assistant, Peterborough Town Library, Peterborough, NH
Posted May 28, 2021
Description:
After more than a decade of preparation, fundraising, and community outreach efforts, the Peterborough Town Library staff will reopen the newly renovated and rebuilt library on September 12th. The beautiful new building will feature two levels of service, five meeting rooms, an enclosed youth service area, ADA spaces, an art gallery, and more!
We are excited to recruit two new members to our team as hit the ground running with new programs and services. Are you looking for a fulfilling job in service to your community? Are you interested in championing the core principles of librarianship such as intellectual freedom, privacy, access to information, and life-long learning?
We are looking for a friendly, positive, team player who is eager to join a staff of hard-working dedicated librarians and library assistants. While library experience is great, the right candidate will be trained and offered pathways for professional development.
Position Title: Patron Service Assistant
Schedule: Part-time, up to 18 hours, flexible, including evenings and occasional Saturday rotation
Compensation: $13.00 per hour DOE
Benefits: (For consistent schedule 15 hours or more.) Paid holidays and pro-rated vacation time. Strong support to participate in professional development opportunities.
GENERAL SUMMARY:
Under direction of the Director, responsible for maintaining a welcoming, friendly, and safe environment for the public. Assist at the help desk with providing quality customer service to patrons. Helps patrons with circulation of the collection, basic reference, reader’s advisory, referrals, tech help, and more.
ESSENTIAL JOB FUNCTIONS;
- Acts as the welcoming and friendly face of the library. Prioritizes greeting and helping patrons.
- Covers help desk as scheduled. Interacts with library patrons, answers phones, assists patrons and callers with routine questions and directs them to appropriate departments or staff. Explains routine library policies.
- Processes new library cards, library checkouts, renewals, returns, holds and registrations, utilizing the integrated library system.
- Assists patrons wireless printing and technology instruction at public computers.
- Provides quality customer service to patrons and offers assistance with basic reference, reader’s advisory, program recommendations, community connections, referrals to other resources, and tech instruction.
- Maintains help desk spreadsheets including museum passes registrations, attendance records, and other statistics.
- Monitors and maintains orderliness of assigned library shelves and other library collections; collects and moves books and other materials as required.
- Participates in promoting all library events and services by actively engaging with patrons and referring them to printed and online resources.
- Assists with opening and closing procedures and tasks. Ensures all safety procedures are followed and building is secure.
- Assist with meeting room bookings. Stays informed of all events and assists with maintaining rooms, calendars, and staff communication about events.
How to apply:
To apply to this position, send a resume and a cover letter. Why do you want to work in a public library? What skills do you bring to the table? Why is the Peterborough Town Library a good fit for you?
Send to Corinne Chronopoulos, Library Director, at [email protected] by Monday June 21, 2021.
Please note—training and onboarding hours will begin in July but full schedules will not begin until library reopens in September.