Technology/Reference Librarian, Medford Public Library, Medford, MA

Posted May 24, 2021

Description:

BASIC FUNCTION:
Maintains all public and staff computers, networks and other technology for the library. Provides
technical support and training to both staff and patrons of the Medford Public Library. During the
construction of the new Library this position is the liaison to the building team, advising on all matters
related to technology installation and maintenance in the Charlotte and William Bloomberg Medford
Public Library which is due to open to the public in October 2021.
SUPERVISION: Works under the direction of Director of Library and reports to Head of Reference.
.
RESPONSIBILITIES:
• Updates and maintains all library computer software and hardware;
• Serves as local area network manager;
• Develops and a plans for Library’s current and future technological needs;
• Staffs the Reference and Information desk as necessary to meet scheduling demands;
• Serves as tech liaison to the building project team;
• Provides support for public computers and other peripheral equipment, troubleshoots and
solves software and hardware problems;
• Troubleshoots and solves software and hardware problems on staff computers;
• Serves as local area network manager;
• Serves as the technology liaison to the Minuteman Library Network, attends network Key User
meetings, keeps staff and administration updated on network developments and issues;
• Maintains and troubleshoots key card reader system;
• Maintains and troubleshoots Library’s telephone system;
• Evaluates and maintains library software and hardware and all related items;
• Makes recommendations for purchase of software and hardware and related items;
• Installs software and new equipment;
• Installs updates on all library computers;
• Keeps track of software licenses and documentation;
• Repairs equipment when possible, installs cabling when necessary;

• Maintains security on all public and staff computers;
• Trains staff and administration on new technology, creates training guides for staff;
• Monitors the technology budget, along with Library Director, advises on device purchases and
long-range budget planning;
• Assists with technology planning for the library;
• Assists with maintenance and development of library website;
• Develops and implements new services, seeks out new resources, programs and equipment
for use at library;
• Creates and implements new technology polices and procedures;
• Provides workshops and training in the Tech Lab and assists with Tech Lab program and
planning;
• Reference Desk work includes:
o Greeting patrons as they enter the Reference Department;
o Assists patrons with reference and research inquires;
o Assists patrons with public access to computers and other equipment use;
o Assists patrons with locating materials;
o Assists patrons with local history research;
o Assists patrons with electronic resources, streaming platforms and devices;
o Assists patrons with holds and interlibrary loans;
o Provides information about library and network policies and procedures;
o Takes part in all programs and procedures assigned to the Reference Department.
• Attends network meetings and professional conferences;
• Opens and closes the building when necessary;
• Other duties as assigned.

EDUCATION AND EXPERIENCE:
Master of Library Science degree from an ALA accredited college or university. A strong background
in computers/technology required. Applicants must have prior experience working in a Library
setting.

KNOWLEDGE, SKILLS, ABILITIES:
Knowledge – Basic knowledge of library operations and databases used in library settings.
Skills – Strong communication skills both orally and in writing. Interpersonal skills to assisting patrons
with various library services and operations.
Abilities – Ability to interact in a positive and effective manner with staff and the public. Ability to work
independently. Ability to execute oral and written instructions in a precise manner.

Ability to manage multiple tasks in a prompt, efficient manner.

PHYSICAL REQUIREMENT:
While performing the duties of this position, an employee is regularly required to sit, stand at a
counter for extended period. Employee may be required to move full and empty book carts, shelve
and retrieve library materials and office supplies from high and low settings. Employee is frequently
required to bend, reach and move throughout the library. The employee must occasionally lift and/or
move up to twenty-five (25) pounds. Sufficient vision or other powers of observation are essential to
permit the employee to read, sort and shelve library materials and maintain financial and personnel
records.

WORK ENVIRONMENT:
Standard indoor office environment. The noise level in the work environment is usually low to
moderate.

How to apply:

ADDRESS ALL COVER LETTERS AND RESUMES TO

Personnel Department
City of Medford – Room 204
85 George P. Hassett Drive
Medford, MA 02155

Or send cover letter and resume with the job title in the subject line to [email protected]

For the posting please visit the City of Medford’s website – www.medfordma.org
The City of Medford is an Equal Opportunity/Affirmative Action/504 Employer Residents of the
City of Medford, Women, Minorities, Veterans and Persons with Disabilities are encouraged to apply.