Library Reference Assistant, Tufts University Hirsh Health Sciences Library, Middlesex County, MA

Posted February 24, 2021

Description:

The Tufts University Hirsh Health Sciences Library is seeking a part time permanent pre-professional reference assistant. The Hirsh Health Sciences Library serves the Tufts University schools of Medicine; Dental Medicine; Nutrition; Public Health and Graduate Biomedical Sciences; and their affiliate hospitals.  The Hirsh Health Sciences Library is located in downtown Boston in the Chinatown/Theater district.

This pre-professional position is responsible for carrying out all the daily activities of the Library Service Desk in an effective, customer-oriented and professional manner. Duties include coverage at the Library Service Desk which includes but is not limited to: assisting patrons with access to the library; access to library resources; interpreting library holdings; providing library materials; operating the circulation system; checking library materials in and out; and inputting and maintaining patron records. This position also includes assisting patrons with resources; interpreting patron requests; interpreting library policies; assisting with printing; accurate referral of patrons to appropriate staff members; operation of non standard functions of the automated library system (reserves, set creation, etc). Interactions with patrons occur in person; and electronically. Additional tasks include processing intra-University library requests; processing ILL financials; record and produce a variety of statistics pertaining to library usage.

Due to COVID-19 restrictions, library staff are working from home and all patron services are provided remotely. This position requires periodic visits to the library for limited periods to perform functions that cannot be done remotely.

Basic requirements:

• 1 – 2 years related experience; college degree
• Experience with library circulation systems (Alma); MS Office products and current communication platforms (wikis, blogs etc).
• The working hours (20 hours) are afternoons and Friday until 7 pm.
  
  

Preferred Qualifications:

•  Excellent written and verbal communication skills.
• Strong commitment to outstanding public service. 
• Ability to work collaboratively in a team and independently, ability to manage and prioritize diverse responsibilities.
• Good organizational skills.
• High-level problem-solving skills.
• Ability to meet and exceed customer needs and expectations.
  
  

How to Apply:

The original job posting with full description can be found here. Apply using the job portal found there.

Tufts University is an Affirmative Action/Equal Opportunity Employer.  Resume review will begin immediately and continue until the position is filled.