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Part-Time Virtual Reference Librarian, Southern New Hampshire University, Fully Remote

Posted March 24, 2020

Southern New Hampshire University’s traditional campus is seeking a Reference Librarian, Part Time.  This position can be done remotely or in person. The Shapiro Library at Southern New Hampshire University seeks an engaged, service-oriented Reference Librarian who welcomes the opportunity to offer services that meet the learning needs of SNHU students, faculty, and staff. The Librarian works as a member of a collaborative staff providing prompt, courteous and supportive reference service and research assistance to all library users seeking information via chat, email, and telephone reference interviews.

 

As a member of the reference team, the librarian will assist users with research, utilizing library tools and resources, and suggest materials for further study. This individual will also assist users with general inquires of citation styles, technology and University information as needed. Other projects as assigned may include: creating subject and course guides, writing FAQs, creating database tutorials for team meetings, and more.

 

Essential duties and responsibilities of this position include the following: 

  • Provides research assistance and reference service to all SNHU community members

  • Conducts thorough reference interviews to determine users’ questions and extent of information needed

  • Instructs library users on use of print and electronic resources

  • Assists users in developing research strategies to locate, evaluate and use resources in an effective and ethical manner

  • Assists users with general information on citation styles, technology, and University information

  • Assists with basic troubleshooting of access issues and/or refers to appropriate Library personnel or University department

  • Works with scheduled individual students via phone

  • Refers users to make individual instruction appointments for more in depth research assistance as needed

  • Refers users to other departments on campus for information as needed

  • Creates subject Libguides as assigned

  • Other projects as assigned

 

Minimum Qualifications: 

  • A Master’s degree in Library Science from an ALA accredited program

  • Knowledge of online and print resources

  • Strong computer-based skills including knowledge of Microsoft Office, e-mail, web searching and basic computer troubleshooting

  • Ability to handle complex questions

  • Strong oral and written communication skills

  • Experience with automated library systems, Millennium preferred

 

Preferred Qualifications 

  • Strong word processing/typing skills at least 40 WPM

  • Familiarity with Springshare Products such as LibAnswers, LibChat and LibGuides

  • Ability to work with students from a wide range of cultural, linguistic, and academic backgrounds

  • The ability to multitask in a fast-paced environment

  • Excellent organizational and analytical skills

  • Strong interpersonal skills, and a strong commitment to customer service

  • Commitment to instruction and building student knowledge as it relates to research

  • High level of comfort with technology; the ability to learn new technology quickly and efficiently

  • Two years professional experience providing reference and/or virtual reference for an academic audience

  • Experience working with online/distance education students

 

Work Hours: 

Typically Monday through Friday, 11:00am to 4:00pm with flexibility to meet business demands as needed. This position does offer the flexibility of being remote or in person located on our Main Campus. Hours may vary during summers and holiday/break periods. 

 

Application Instructions

To view the full position and apply, please visit the following link. A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.

 

Why Join SNHU? 

Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We’re proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off.  We’re constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!

 

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