Information Services Librarian, Providence Public Library, Providence, RI
Posted January 27, 2020
Providence Public Library seeks a highly motivated, seasoned, service-oriented individual to join our team. This is an exciting opportunity to work in a dynamic, high-tech learning organization and contribute to a broad range of library information services.
Position Summary
This position reports to the Head of Information Services and is responsible for providing responsive and effective circulation and research support across all aspects of Information Services operations. A key role on the library’s information services team, this position is accountable for activities related to both Circulation and Reference operations within the reorganized unit of Technology & Information Services, including borrower services, interlibrary loan, collection development, reference, instruction and outreach. In April 2020, the Library will have completed a major transformation of most of its public service spaces, including a new technology-rich information commons, the Workshop (an open learning and collaborative space) and a merged public services desk. The incumbent is expected to deliver point-of-need assistance to library customers and visitors, including first tier technology support and troubleshooting in the library’s new public service spaces.
Principal Accountabilities:
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Effectively assist with all Information Services operations, circulation and patron database, delivery, stacks maintenance and inventory control, information commons and study space management, technology loans, printer management, and other services.
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Provide Adult reference and reader’s advisory services to library customers
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Create and present library programs in partnership with the Education department
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Provide effective face-to-face, phone, chat, text and email circulation and reference services using appropriate information resources.
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Assist library customers with accessing and using statewide online and digital resources
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Contribute to the library’s circulating collections through the selection, analysis, upkeep, and weeding of material in targeted areas.
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Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation
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Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
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Participate in library marketing, including book display merchandising, blog posts, digital signage, website, and social media contributions.
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Participate in Library’s data collection and analysis efforts.
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Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
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Willing to work evenings and weekends as required.
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Perform other duties as assigned.
Qualifications:
The position is best filled by an energetic, forward-thinking, and innovative individual with an ALA accredited MLIS and previous library experience. Knowledge of automated library systems, reference & access services operations, databases, copyright law, and web development strongly preferred. Excellent oral, written, and interpersonal communication skills are essential. Experience presenting workshops is essential. Interest in library trends and emerging technologies, intermediate word processing and spreadsheet abilities, and comfort with technology and social media are imperative. Outstanding work ethic, strong commitment to customer-centered services and flexibility is critical. Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.
This is a full-time, 35 hours per week, position with benefits. Requires a flexible schedule and includes morning, evening and weekend hours. This position is exempt and is also part of the union.
Hourly Range: $23 – $26 per hour
Please submit cover letter and resume by February 3, 2020.
Submit Cover Letter and Resume to:
E-mail: [email protected]
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
Equal Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Providence Public Library are based on merit, qualifications, and abilities. PPL is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. PPL will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.