Access Services Associates (2), University of Connecticut, Storrs, CT
Posted November 19, 2019
The UConn Library is seeking two Access Services Associates to provide excellent customer service at the Homer Babbidge Library’s Information Desk (iDesk), the primary customer service point on the Plaza Level of the Homer Babbidge Library. The Access Services Associates work collaboratively to create a culture of hospitality for all UConn Library stakeholders, including students, faculty, staff, and members of the public. The successful candidates will each provide coverage for either the day or evening iDesk rotation, working in conjunction to both provide a consistent user experience and oversee the work of iDesk student employees.
As an active member of the Academic Engagement area’s Access Services unit, both positions function under the general direction of and report to the Head of Access Services and contribute to the advancement of the UConn Library through collaboration with colleagues and a proactive approach to supporting and coordinating user-focused services. Along with all UConn Library personnel, the successful candidate makes a positive contribution to a culture of inclusion and respect in all interactions within the Library and across the University and exemplifies the UConn Library values of kindness and trust, curiosity and inquiry, equity and inclusion, and having fun.
Day Access Services Associate
Monday through Friday, 7:15 a.m. to 3:15 p.m. for the Academic Year, Recess/Summer Session, and Winter Session Periods
Evening Access Services Associate
Sunday through Thursday 3:30 p.m. to 11:30 p.m. for the Academic Year. Recess/Summer Session hours will be Sunday through Thursday from 9:30 a.m. to 5:30 p.m. Winter Session hours will be Sunday from 9:30 a.m. to 5:30 p.m. and Monday to Thursday from to 1:30 p.m. to 9:30 p.m. Please go to https://registrar.uconn.edu/academic-calendar/ to see the University’s Academic Calendar schedule.
Appointment Terms
Both appointments are full-time positions based in Storrs, Connecticut. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn and a highly desirable work environment. Salary is dependent upon education, qualifications, and experience.
To Apply
Applications must be submitted online using UConn Jobs at http://www.jobs.uconn.edu, Staff Positions, (Reference search #2020307) and include a cover letter, detailed resume, and contact information for three professional references. Nominations and inquiries should be sent in confidence to [email protected]. To ensure full consideration, inquiries and applications should be submitted by December 15, 2019. Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search #2020307)
This job posting is scheduled to be removed at 11:59 p.m. Eastern time on December 15, 2019. All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp .