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Library Service Platform Administrator, University of Massachusetts, Amherst, MA

Posted October 28, 2019

Job Summary

Reporting to the Discovery Resources Management Systems (DRMS) Coordinator, the incumbent coordinates the maintenance, enhancement, and functionality needs of the library resource management system to support user needs.  Works in a collaborative, team environment and coordinates with staff in the UMass/Amherst Libraries and Five College staff to administer, support and customize the resource management system. Advises department heads regarding system enhancements, revisions and implementation of workflow and procedures.

 

Essential Functions

  • Administer overall operation of the Library Services Platform; plan, organize and coordinate updates; coordinate dissemination of information about system releases, new functionality and new products; train library staff on various aspects of the system.
  • System administration responsibilities; performs configuration and supports functionality; adds and maintains reference data; create and maintain user accounts; create and maintain system notification sent to patrons; manipulate and import bibliographic record files into the library resource management system, automating when possible; extract and manipulate data files to support the data needs of the Library as a whole; develop macros and templates that provide efficiencies in work processes; create and maintain programs and scripts to enhance operations.
  • Manages library ticket system; reviews all incoming service requests and assigns tickets to appropriate person; resolves tickets in a timely and efficient manner.
  • Collaborate with Five Colleges and other external entitles related to the Library Services Platform; advise the Five Colleges ILS Coordinator concerning system enhancements and new products; serve on the Five Colleges or other consortia Committees as assigned.
  • Work collaboratively and effectively in support of the Libraries’ values to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus; attend professional development activities as assigned or required to meet departmental goals and objectives; participate in the Libraries assessment program by collecting, maintaining, and recording usage statistics for monthly reports as needed; and serve on internal library committees as needed.

 

Other Functions

  • Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • May be required to work some nights.
  • May be required to work some weekends.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in Information Science/Technology, Computer Science, Business Information Systems, or related degree.
  • One – Two years of experience with automated library or enterprise systems.
  • Experience using Microsoft Office products.
  • Working knowledge of SQL, UNIX and XML.
  • Ability to learn new technologies and stay current with technical developments.
  • Experience migrating and implementing library systems.  Thorough knowledge of library resource management principles and functionality.  Understanding of web based applications.
  • Familiarity with records processing, including exporting, importing and overlaying database records.
  • Excellent written and verbal communication skills, as well as ability to deal with ambiguity, change and innovation.
  • Strong commitment to support the teaching and learning mission of the university, and the ability to interact effectively, productively and collaboratively across the Library.
  • Ability to manage projects, establish and adjust priorities, set performance expectations, work under pressure, be thorough and accurate, meet deadlines and work independently in order to achieve goals, and direct work in a high-production, rapidly evolving setting.  To do so, have the ability to respond effectively to changing needs and priorities showing initiative and flexibility.
  • Strong service orientation and the ability to interact effectively and work productively and collaboratively with a variety of departmental colleagues and other Library staff.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience developing and using macros and writing programs to support library functions, preferred.
  • Experience with JavaScript, Python, PERL and/or other languages.

 

Work Schedule: Monday – Friday, daytime hours

Salary Information: PSU salary scale level 26

 

Special Instructions to Applicants

Please submit a cover letter, resume, and contact information (phone and email) for three professional references to http://careers.umass.edu/amherst/en-us/job/503410/library-services-platform-administrator by November 15, 2019 for priority consideration. Applications will be accepted until the position is filled.

About UMass Amherst

UMass Amherst, the Commonwealth’s flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

 

About UMass Amherst Libraries

UMass Amherst Libraries make up the largest publicly-supported research library in New England with more than eight million physical and digital items available to users. As a key partner in teaching, learning, and research at UMass Amherst and beyond, the Libraries foster a diverse, inclusive, and user-centered environment in which to engage with ideas and acquire the skills necessary for independent learning and critical thinking. We value collaborations and partnerships; diversity and inclusion; innovation and creativity; openness and transparency; and sustainability and stewardship.

 

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

 

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