Desk Assistant (F/T), Tufts Library, Weymouth, MA

Posted September 20, 2019

The Weymouth Public Libraries seeks a motivated, enthusiastic team player with superior customer service skills to join our circulation staff at Tufts Library, the main branch and busiest library in Weymouth. Performs responsible and varied clerical library services in the circulation of books, periodicals, materials, DVDs, CDs, audiobooks, and related collection items; performs clerical-administrative work; and assists patrons in using library services and facilities.

 

Supervision

Receives oral or written instructions from the Head of Circulation, plans work according to established procedures, prioritizes tasks within work assignment.

 

Job Environment

Work is performed under typical office and library conditions; work environment is moderately quiet; occasionally required to work outside of normal business hours. In addition, may be required to work on weekends, when staffing levels and staffing situations dictate.

 

Operates computer and other standard office equipment. Works within a complex automated resource sharing database used by the 28 libraries of the Old Colony Library Network.

 

Makes occasional contact with other town departments, vendors, library patrons, and other library organizations; contacts are by phone, in person, and in writing, and require excellent customer service skills.

 

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Acts as a first point of contact for all patrons

• Assists patrons with general questions about library and in the use of materials

• Greets visitors to the library

• Answers telephones and directs calls

• Answers patrons’ inquiries regarding their accounts or reserving museum passes

• Helps patrons locate library materials or sends them to reader services.

 

• Charges, discharges and inspects library books, materials and equipment

• Sorts and shelves books and periodicals

• Sends overdue notices

• Collects fees for lost library cards and lost or damaged library materials.

 

• Uses database-generated reports to maintain the integrity of the library collection

• Periodically weeds collection, removing outdated or damaged materials or equipment.

 

• Assists persons in registering for library membership including processing membership applications

• Enters and retrieves member and circulation information via library automation system

• Provides orientation to new patrons related to services provided by libraries.

 

• Processes materials newly cataloged for the library collection.

• Operates disk repair machine to clean or repair DVDs and CDs.

 

• May be asked to prepare promotional materials or help create displays to promote use of library collection, programs and services.

 

Recommended Minimum Qualifications

Education and Experience

Education: A high school diploma or GED required with a four-year degree preferred.

Experience: Previous work experience within a library setting is a plus.

 

Knowledge, Ability and Skill

Knowledge: Knowledge of library clerical procedures and practices and general principles of library technical system

 

Ability and Skill: Ability to interpret instructions both in written and oral form; ability to apply principles of library system to solve practical problems and to respond to routine information requests; typing, filing, data entry and general mathematical skills. Ability to work with a diverse population by providing superior customer service. Ability to create a welcoming environment for all.

 

Physical Requirements

Light physical effort required in carrying and shelving books, and in performing other typical library functions. Frequent standing, walking, bending, reaching, and climbing. Ability to operate a keyboard at an efficient speed. Frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move materials weighing up to 20 pounds.

  

Salary

Salary starts at $29,671.59 and increases over 9 steps to $42,172.83

 

Closing Date

10/3/2019

 

How to Apply

The first step in applying for a job with the Town of Weymouth is to fill out a job application. All successful applicants must have an official Town of Weymouth job application form on file regardless of the position for which they are applying. The job application form can be found at https://www.weymouth.ma.us/human-resources/pages/employment-opportunities.

 

Applicants interested in applying can send their resume and application either by fax to 781-682-3561, by email to [email protected], or by mail or in person to Human Resources, 182 Green Street, N. Weymouth, MA 02191. Questions can be directed to Human Resources at 781-340-5010