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Outreach Program Assistant, Enoch Pratt Free Library, Baltimore, MD

Posted August 27, 2019

The Pratt Library is looking for talented and motivated candidates for the position of Outreach Programming Assistant for dynamic community engagement in an outreach capacity.

This program seeks to connect Baltimoreans to resources and programming in their communities to promote literacy, digital inclusion, and access to information. The ideal candidates will possess a strong technical, customer focused background in support of an engaging learning environment.  

 Summary of Duties:
The summary of duties listed below is not exhaustive. Additional duties are dependent upon the needs of the hiring department/division.

  •     Provide  technology instruction in one-on-one and small group settings
  •     Assist customers with basic technology troubleshooting
  •     Actively engage with children and deliver basic literacy and educational programming
  •     Develop and provide programming in response to community interest
  •     Provide responsive reports on activities, needs, and recommendations

Minimum Qualifications:
Associate Degree in a relevant field such as IT, Education, orCommunication/Marketing or 60 credits in a similar area of study. Experience in a customer service environment.

Required Knowledge, Skills and Abilities:

  •     Extensive experience using Microsoft and Apple products
  •     Intermediate proficiency in Google Suite and Microsoft Office
  •     Experience in an educational environment or library
  •     Demonstrated skills that support self-direction, flexibility, intuition, and proactivity.   Must be capable of working with minimum supervision
  •     Well-organized, detail-oriented, and able to multitask with great follow-up skills
  •     The ideal candidate is an analytical, customer focused team player
  •     Extensive experience in customer service, outreach, learning initiatives
  •     Ability to work some evenings and Saturday hours as required
  •     Bilingual, with proficiency in Spanish, preferable Outreach Program Assistant

Apply:

For the full job description and to apply, please click here.

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