Technology Reference Assistants, COCIS Technology – Simmons University, Boston, MA
Posted August 9, 2019
COCIS Technology is hiring Technology Reference Assistants (TRAs) to staff the Tech Lab service desk and provide technical support to students, faculty, and staff of the College of Organizational, Computational, and Information Sciences (COCIS) at Simmons University.
TRAs assist with troubleshooting software and hardware issues, respond to patron requests in-person, by phone, or email, and reserve tech labs. They loan equipment, and help maintain the functionality and cleanliness of the five COCIS Technology labs.
Ideal candidates will have flexible schedules, a friendly disposition, and an interest in providing excellent technical customer service to our patrons.
We are looking for applicants who:
- Are familiar with troubleshooting computer software and hardware, and enjoy problem-solving.
- Are comfortable with Microsoft Office and Google Suite.
- Possess excellent interpersonal skills and a willingness to provide group and one-on-one instruction.
- Would enjoy working with a service-oriented, technically adept support team.
Preferred candidates will also have interest in technologies and skills such as:
- Video production, including recording and live streaming events.
- Video editing, audio recording and editing for podcasting.
- Open-source software, such as Drupal and WordPress.
- Digital Library/Archival platforms such as Omeka and ArchivesSpace.
- 3D printing, Raspberry Pis and other makerspace technologies.
Preference will be given to candidates who are able to start immediately at $15/hour.
Feel free to stop by the Tech Lab (P-213) with any questions.
For immediate consideration, please email a cover letter and a current resume to
Martin Mehrling at [email protected]