Part-time Library Technician – Adult Services, Jones Library, Amherst, MA
Posted August 1, 2019
Hours: Sunday 1:00 pm to 5:00 pm (Sept – May only); Mon. 1:00 pm to 5:30 pm; Occasional Tues. from 1:00 pm to 5:30 pm and Sat. 1:00 pm to 5:30 pm. Part-time hourly range $12.00 to $16.85. This position includes pro-rated sick time and 1 personal day a year.
Job Description:
If you are customer service-oriented, computer savvy, and enjoy working with people of all ages, this is the job for you!
The Jones Library is hiring a Library Technician for its Adult Circulation Desk to perform a variety of clerical tasks related to assisting patrons in using the library and to the circulation of library materials.
The successful candidate will be trained to answer questions on the Library, charge and discharge Library materials, provide information on the use of the Public Access Catalog, handle incoming and outgoing requested materials, collect overdue fines, maintain patron borrowing records, register new borrowers, and assist in other projects as assigned.
Amherst Seeks a workforce that reflects the diversity of its Community.
Job Summary:
Performs a variety of clerical tasks, applying knowledge of Library operations. Provides friendly, courteous public service and assists in the use of Library resources.
Supervision Received:
Works under the general supervision of a Professional who provides instruction and assistance when needed. After initial learning period, performs regular duties without close supervision. Refers unusual problems or policy decisions to supervisor.
Major Duties:
1. Provides customer service, giving basic information and directions. Answers questions on the use of the Library and available services. Refers complex questions to the appropriate persons.
2. Charges and discharges materials using computer system. Checks accuracy of all dates and numbers. Reviews patron’s account for unpaid bills and overdue fines and takes appropriate action.
3. Explains forms and policies for reserve, interlibrary loan, and purchase requests. Searches for requested and reserved materials on computer database and shelves for individuals, teachers, class projects, and other libraries. Notifies patron when item is available. Refers special cases to supervisor.
4. Answers in-coming calls and routes callers or provides information, as required. Assists patrons with disabilities, including retrieval of materials from unreachable shelves. Refers questions on special services to appropriate person.
5. Provides basic information on the use of the computer catalog, periodical lists, and indexes. Directs patrons to locations of various collections. Advises on reading materials, referring complex questions to supervisor or Reference Department. May be asked to assists with Summer Reading Club, craft programs, and activities in the Children’s Department and branch libraries.
6. Sorts returned materials by classification and by library. Returns to shelves accurately in specific sequence or prepares for statewide delivery routing.
7. Registers new borrowers. Reviews application form for completeness, accuracy, and appropriate identification. Verifies signatures. Enters and updates information on computer database.
8. Collects fines for overdue loans according to established fee schedules. Collects payments for bills.
9. Assists in preparation of book displays, exhibits, and posters.
10. Works on special projects and substitutes in other departments in an emergency, as assigned.
11. Performs other duties as assigned.
Desired Minimum Qualifications:
Graduation from high school or GED equivalent or one (1) year library work experience or any equivalent combination of related education and experience.
Working knowledge of computer operation; General knowledge or interest in literature. Skill in operation of listed equipment. Ability to pay close attention to detail. Ability to effectively deliver customer service in a friendly courteous manner; ability to communicate effectively verbally over the telephone; ability to work with all ages and types of people; ability to handle stressful situations.
Tools and Equipment Used:
Phone, personal computer and system software, computer printer, laser scanner, word processing software, copy machine, fax machine, calculator.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is routinely required to walk, climb, and push; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move 25 pounds or more and push heavy book carts. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a public setting with many walk-in patrons. The noise level is moderately noisy. The employee is exposed to common germs, paper, book dust, and, occasionally, to mold.
Selection Guidelines:
Formal application, rating of education, and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Disclaimer
Smoking Policy:
Pursuant to the Massachusetts General Laws, smoking is not allowed in Town buildings. Also, Massachusetts General Laws state that no person who smokes any tobacco product shall be eligible for appointment as a police officer or firefighter.
Background Check:
A background check may be required after a conditional offer of employment is made. An applicant for employment with a record expunged pursuant to Section 100F, Section 100G, Section 100H or Section 100K of Chapter 276 of the General Laws may answer ‘no record’ to an inquiry during the hiring process relative to prior arrests, criminal court appearances, juvenile court appearances, adjudications or convictions.