Part Time Library Associates (2), Norfolk Public Library, Norfolk, MA

Posted June 12, 2019

The Norfolk Public Library is hiring two part-time Library Associate positions.  Both positions will be scheduled for 10 hours per week, and will require some evening and weekend work, including some Sundays (October – April).  The Library Associate provides service and assistance to patrons at the circulation desk. The position requires the ability to understand and follow library policies and procedures and the ability to use PC’s with Windows operating system and the automated circulation system effectively.

Responsibilities will include but are not limited to: Charging and discharging library materials including holds and renewals, using the SIRSI Circulation System, issuing library cards, accepting and recording payments for fines, lost and damaged materials, taking requests for inter-library loans on items not available in SAILS, assisting patrons in placing holds through the Commonwealth Catalog, explaining library policy and procedure to the public, assisting patrons in the use and location of library materials, assisting patrons in the use of the automated catalog, recommending appropriate material to library users, using reservation software for museum passes and program registrations, generating daily holds reports and reconciling reports, providing reference services as needed, facilitating and assisting with the use of technology in the library and on items patrons may bring in, reconciling the cast drawer at the end of each shift, and other duties as assigned.  Library Associates are responsible for opening the building as well as securing the building at closing time. They supervise volunteers.

EDUCATION & EXPERIENCE:
For appointment as a Library Associate, an Associate’s degree or higher is desired.  Previous library experience is preferred.

KNOWLEDGE, ABILITY, & SKILLS:

• Understanding of library organization and classification schemes.
• Ability to relate effectively and harmoniously with library patrons and staff.
• Ability to communicate effectively with a diverse range of library patrons.
• Knowledge and familiarity with current literature and reading interests.
• Prior experience with, or ability to master automated circulation system. (Workflows)
• Understanding and familiarity with technology, such as e-readers, tablets, smartphones, internet browsers, etc.

SUPERVISORY CONTROLS & CONFIDENTIALITY:
Library Associates work under the supervision of the Circulation Supervisor. This position requires the ability to interpret and apply established library policies while dealing with patrons and diverse situations. Errors could result in delay and loss of service, and poor public relations. Library Associates must maintain the confidentiality of patron records, as set forth in M.G.L.

NATURE & PURPOSE OF PERSONAL CONTACTS:
This position requires constant contact with the public and dictates a friendly, competent, and courteous manner. Often times a patron’s only contact with library staff is at the circulation desk so it is essential that the “front-line” personnel provide a quality image of the library. Contacts are made in person, by telephone and through email.

COMPLEXITY:
This position requires flexibility and the ability to handle several tasks simultaneously. In addition to circulation functions, library associates must provide reference services to patrons in the absence of staff at the reference desk. This requires an in-depth knowledge of the library collection and resources.

PHYSICAL REQUIREMENTS:
Moderate physical effort is necessary to carry out this job and standing for extended periods of time is essential; also includes intermittent walking, bending, standing, and reaching. Must have the ability to operate a keyboard and other office equipment at efficient speed; may have to lift materials weighing up to 40 pounds. Specific vision abilities required by this job include close vision, distant vision, and ability to adjust focus.

Salary: $16.06/hour

How to Apply:
Please mail or email your cover letter, resume, & 3 references to:

Libby O’Neill, Library Director
Norfolk Public Library
139 Main St.
Norfolk, MA 02056
[email protected]