Library Technology Operations Assistant, Watertown Free Public Library, Watertown, MA

Posted April 19, 2019

The Watertown Free Public Library is seeking a Library Technology Operations Assistant to help maintain technology for our busy library which sees over 32,000 visitors each month. The LTOA, under the supervision of the Library Director, is responsible for basic troubleshooting, administrative, and preventative maintenance tasks to ensure that library users and staff have reliable access to technology.

 

Tasks include but are not limited to:

• Troubleshooting basic issues using a ticketing system
• Performing routine tasks such as swapping out peripherals, changing toner, organizing and monitoring supply inventory
• Resetting wireless modem
• Basic updates to computers and other devices
• Training and assisting users with AV equipment
• Creating user guides and documentation
• Assisting with 1:1 tech help for library patrons

 

In addition to possessing the minimum qualifications (see job description), this job is for you if:

• You are a creative problem solver and get satisfaction from the process of figuring things out
• You like technology
• You have a developed personal organization system
• You have high standards for customer service
• You like what public libraries do and want to be a part of a mission based organization
• You have interest in understanding the operations of a public library

 

This is a full time union position (37 hours a week) with benefits and generous paid vacation and sick leave. The work week will be typically Monday-Friday from 9-5 or 5:30 with a weekend rotation every third week. Some evenings may be occasionally required. The hourly wage is $20.60/hr

View full job description

Interested candidates should email cover letter, resume, and list of 3 references to Caitlin Browne, Assistant Director, at [email protected]. Position is open until filled. The successful applicant will begin work in May 2019.