Evening Circulation and Reserve Supervisor, Dartmouth College, Hanover, NH

Posted April 5, 2019

The Circulation/Reserve Services Supervisor supervises all aspects of the circulation and reserve service areas of the Baker-Berry Library and works collaboratively with Research and Learning and other Dartmouth Libraries to support patron information needs. This role is expected to support staff through training and ensuring high quality service is provided to our patrons whether in person, on email or through virtual service. The supervisor will work days during intersessions, and may be assigned alternate schedules, including weekends.

Key Accountabilities

• Develops and evaluates workflow at the Baker-Berry circulation and reserve desks and consults with other Access Services supervisors to coordinate shared services. 20% 

• Hires, trains, supervises, and evaluates the Information Access Assistants and the Access Services Student Supervisor positions. Schedules staff and students at Baker-Berry Library service points; works with other library access service points to ensure adequate coverage. May be assigned to supervise or staff other library access service points. 20% 

• Participates in all aspects of direct patron service. Triage and respond to information requests via email, phone and chat services. 20%

• Shares responsibility for overseeing building maintenance, security and emergency planning. 10%

• Convenes regularly scheduled staff meetings to discuss workflow, procedural, or policy changes; provides training opportunities to ensure staff are proficient in a changing environment. 10%

• Participates in the system-wide planning, testing, and implementation of circulation/reserve policies, procedures, and services; works with unit supervisors throughout the Library to ensure mutually effective procedures and policies that impact circulation/reserve operations. 10%

• Participates on Dartmouth College Library committees and task forces representing circulation and reserve services. 10%

Required Qualifications

• Excellent supervisory, organizational and communication skills.
• Bachelor’s Degree or the equivalent in education and experience.
• Superior skills in diplomacy, conflict-resolution and consensus-building.
• At least three years of library experience preferably in public service.
• Experience using a library automated circulation system or the equivalent

Preferred Qualifications

• ALA-accredited MLS/MLIS

Schedule: Monday-Friday 2:30 PM to 11PM

To view the full position and apply, please follow this link. 

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.