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Information Services Specialist, Providence Public Library, Providence, RI

Posted April 4, 2019

Providence Public Library seeks a highly motivated, energetic, service-oriented individual to join our team.  This is an exciting opportunity to work in a dynamic, high-tech learning organization and contribute to a broad range of library information services.

Position Summary

This position is responsible for providing responsive and effective circulation and reference support across all aspects of the Information Services Department.  A key role on the library’s information services team, this position is accountable for activities related to both circulation and reference operations, including borrower services, interlibrary loan, ready reference, and outreach.  The incumbent is expected to deliver point-of-need assistance and support to library customers and visitors, including first and second level technology support and troubleshooting.

Principal Accountabilities:

  • Perform core operational activities related to borrower services including loaning and requesting library items, bibliographic and patron database management, holds, delivery, stacks maintenance, inventory control, information commons and study and meeting space management, technology loans, printer management, and a wide range of other library services.
  • In partnership with librarians, effectively assist with reference and reader’s advisory services to library customers as needed.
  • Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation.
  • Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
  • Participate in library marketing, including book display merchandising, blog posts, digital signage, website and social media contributions.
  • Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
  • Willing to work evenings and weekends as required.
  • Perform other duties as assigned.

Qualifications:

  • Spanish/English bilingual a plus.
  • Requires a flexible schedule which includes morning, evening, and weekend hours.
  • The position is best filled by an energetic, innovative individual with previous library experience.
  • Knowledge of automated library systems, circulation and reference services operations, and web technology skills strongly preferred.  
  • Excellent oral, written, and interpersonal communication skills are essential.  
  • Interest in library trends and emerging technologies, basic word processing and spreadsheet abilities, and comfort with technology and social media are imperative.  
  • Outstanding work ethic, strong customer service skills, commitment to customer-centered services and flexibility are critical.  
  • Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.  
  • Candidates must also be able to exercise tact and good judgment in a variety of situations by following established policies and procedures.

Salary Range: $12.75 – $15.00

This position is Non-Exempt and is part of the Union.

Hours:  Full time, 35 hours per week based on Sunday – Saturday schedule, evenings and weekends are required.

Please submit cover letter and resume by April 15, 2019.

Submit Cover Letter and Resume to:

E-mail:  [email protected] 

The Providence Public Library

Attn:  HR

150 Empire Street

Providence, RI 02903

Equal Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Providence Public Library are based on merit, qualifications, and abilities. PPL is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. PPL will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. 

 

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