Research Analyst, MITRE Corporation, Bedford, MA
Posted February 13, 2019
MITRE’s Information Services department is seeking an Information Analyst to join our team of dedicated research professionals at the InfoDesk, MITRE’s corporate information desk. The successful candidate will conduct high-level, quick turn-around research supporting MITRE’s seven Federally-Funded Research and Development Centers (FFRDCs).
The InfoDesk is focused on chasing down answers to difficult questions, pulling together high-quality information in response to research requests, and fielding requests for documents and e-books. Staff relish the diversity of research topics and the opportunity for challenging work. The InfoDesk is working toward transforming its space into a learning environment through the introduction of consumer technologies alongside traditional library services.
Job Description
- Provide ready reference and research support, and leverage MITRE expertise through regular duty at the corporate information desk
- Respond to virtual and face-to-face information requests using the full range of available resources
- Compile citations and identify articles on various topics, technologies, or industries for awareness and research purposes
- Provide training on digital library resources, the InfoCenter 3D printer, and consumer technologies available via our Library of Things
Required Skills
- Demonstrated ability to formulate complex search strategies; to search and locate information from various sources; to summarize and synthesize findings; and to place findings in context
- Excellent customer service skills including an aptitude for understanding and anticipating customer needs and the ability to develop and maintain relationships with clients
- Mastery of the reference interview
- Understanding of the research process and workflow; and copyright policies and law
- Proficiency with search engines, social media applications, SharePoint and the Microsoft Office suite
- Capable of working with frequent interruptions and able to pivot between tasks as priorities change
- Strong interpersonal and communications skills with demonstrated ability to communicate effectively across level and function
- Demonstrated ability to work collaboratively in a team environment and to effectively build partnerships
- Commitment to continuous learning; able to learn new technologies quickly and to resolve problems in a resourceful and timely manner
Desired Skills
- MIS/MLS/MLIS preferred
- Experience in a corporate, government, or academic organization supporting engineers and other highly technical professionals
- Knowledge of specialized information resources and databases in engineering, information technology (IT), health care/medicine, business, market research, military/defense, and/or government
To view the full job description and apply, please follow this link.