Library Technology Operations Assistant, Watertown Free Public Library, Watertown, MA
Posted December 5, 2018
The Watertown Free Public Library is seeking a Library Technology Operations Assistant to help maintain technology for our busy library which sees over 32,000 visitors each month. The LTOA, under the supervision of the Library Director, is responsible for basic troubleshooting, administrative, and preventative maintenance tasks to ensure that library users and staff have reliable access to technology.
Tasks include but are not limited to:
- Troubleshooting basic issues using a ticketing system
- Performing routine tasks such as swapping out peripherals, changing toner, organizing and monitoring supply inventory
- Resetting wireless modem
- Basic updates to computers and other devices
- Training and assisting users with AV equipment
- Creating user guides and documentation
- Assisting with 1:1 tech help for library patrons
In addition to possessing the minimum qualifications (see job description), this job is for you if:
- You are a creative problem solver and get satisfaction from the process of figuring things out
- You like technology
- You have a developed personal organization system
- You have high standards for customer service
- You like what public libraries do and want to be a part of a mission based organization
- You have interest in understanding the operations of a public library
For full job description please see: www.watertownlib.org/LTOA.
The ideal candidate is a student or technologically-minded person that can work 15 hours a week. A typical shift will be 4-6 hours. This temporary, non-benefited position may include occasional evening or weekend shifts. The hourly wage is $20.00.
Interested candidates should email cover letter, resume, and list of 3 references to Caitlin Browne, Assistant Director, at [email protected]. Position is open until filled. The successful applicant will begin work mid-January 2019.