Borrower Services Staff, Framingham Public Library, Framingham, MA

Posted September 18, 2018

POSITION: Borrower Services Staff, L-4

DEPARTMENT: Library 

SALARY: $17.21/hour – $23.50/hour 

HOURS: 20 hrs/week, 1 night per week, alternating Fridays and Saturdays

Organizational Scope:

• May perform duties at the Main Library or Branch Library as necessary.
• Nights and weekend hours may be required at the discretion of the Director.
• Works under the direction of the Supervisor of Borrower Services, the Branch Librarian, and the Assistant Director and Director.
• Greets patrons warmly and maintains a positive, flexible attitude and enthusiasm for service in all aspects of work.

 

Major Responsibilities:

Provides positive public service. Resolves patron circulation problems; refers complex problems to supervisor. Performs a variety of circulation duties, including patron registration, checking in and checking out library materials, collecting overdue fines, and placing reserves. Maintains confidentiality of patron records per Mass. General Laws. Does reader’s advisory, performs secondary reference at the Information Desk and Periodicals Department, and answers location questions. Updates, retrieves and interprets data in the library’s automated systems. Generates custom reports to facilitate management of library collections or the patron database. Facilitates interchange of materials between the Main Library and branch. Participates in planning, setting up, and maintaining display of library materials. Performs various functions associated with maintenance of and access to the library collections. May process foreign language deposit collections for circulation. Participates in meetings, making recommendations for improvements in service. Reads and straightens shelves. May prepare and lead book discussions. Performs other duties as assigned.

 

Job Qualifications:

• Bachelor’s Degree preferred.
• 2 years’ public service experience and one year library experience, or 4 years public service experience.
• Ability to deal well with people, exercise good judgment, work well under pressure
• Tact, diplomacy, flexibility
• Organizational skills
• Experience and comfort with computers
• Familiarity with Spanish or Portuguese desirable

 

Knowledge, Ability & Physical Requirements:

Must be capable of operating miscellaneous tools and office equipment relative to this position which shall include, but may not be limited to: computers, copiers, fax machines and calculators. Ability to move around the facility, walking, sitting, bending, climbing, kneeling, carrying and stooping; Ability to use hand and finger motion with enough manual dexterity to use computers and handle library items; Lift up to 40 pounds, or greater with assistance; and perform other efforts as identified with normal library work. Communicate effectively with others, orally and in writing.

 

Work Environment:

Work is performed primarily in an office environment with normal office noise and traffic. 

Interested persons should apply to: Human Resources Department

                                                          150 Concord Street, Room B-7

                                                          Framingham, MA  01702

                                                          via fax:   (508) 532-5497

                                (or) e-mail:   [email protected]

 

Please visit our website: www.framinghamma.gov and click on Job Opportunities. 

The Town of Framingham is an Affirmative Action Equal Opportunity Employer.