Technology & Reference Librarian, Leominster Public Library, Leominster, MA
Posted July 27, 2018
The Leominster Public Library is looking for a Technology and Reference Librarian to join our team. Previously the Adult Services Librarian, this position has been redesigned to reflect the needs of the community and the Library. The positions’ duties are 50% Technological, 30% Supervisory and Training, 10% Reference and Public Service, and 10% other. This year the Library has funding approved for the creation of a new website. The person in this position will work with a team and a consultant to create a functional and responsive website, Library logo and branding, and interior signage. Creating a Technology Plan to evaluate, set goals, and assess Library technology is also a priority for this position.
The Technology and Reference Librarian is responsible for troubleshooting and repairing technology issues and is the technical liaison for the Library. This position is also responsible for training staff and conducting technology classes for patrons, along with updating the website and assisting with the Library’s online presence. In addition to technology duties, the position supervises one full-time Historical Librarian, works on the service desks as needed, and is responsible for approving, confirming, and scheduling the use of public meeting rooms. A complete list of duties can be found below.
This position works full-time (34 hours/week), and the starting salary is non-negotiable at $51,013. Responsible for one evening of library/reference duty per week and a rotating Saturday shift.
New graduates are encouraged to apply.
SUPERVISORY RESPONSIBILITIES:
Supervises the Historical Librarian, and the activities of staff working at the Information Desk.
ESSENTIAL JOB FUNCTIONS:
Technological Duties: (50% of time)
- Provide support to staff and public workstations by investigating and resolving computer hardware and software problems of end users; Identify and correct printing problems, secure and lockdown workstations through use of security and lockdown tools; Responsible for software installations.
- Serves as technical liaison with the City’s IT company and vendors. Develops and makes recommendations for procedures for the library network and technology, and disseminates information concerning the operation, modifications, and enhancements of the system.
- Organizes and coordinates the daily activities required for ongoing operation of the library network, printing, applications, and computers. Serves as a point of contact for library network, applications, hardware, and software in identification of problems, troubleshooting, and problem resolution.
- Serves as webmaster, coordinating maintenance of the library’s web page.
- Oversees and contributes to the Library’s online presence through social media and other outlets.
- Responsible for purchasing and overseeing the budget for online reference services, print reference material, e-materials, and others as needed.
- Develops technology assessments and plans based on customer, library, and staff needs.
- Evaluates, purchases, installs, and maintains library hardware and software and all related items.
- Retains software and database licenses as well as service contracts for all network-related equipment.
- Provides usage reports on databases and other tools, as well as assists with the renewal and licensing of library databases and products.
- Monitors technology and service developments in the library field, as well as changes in community needs and expectations.
- Assists with setting and scheduling building management systems and the use of badge-creation hardware.
- Attends the City’s Information Technology Task Force meetings.
Supervisory/Training Duties: (30% of time)
- Oversees the day-to-day operations of the Information Desk and the staff working on the desk.
- Supervises the Historical Librarian.
- Conducts staff training of online catalog, databases, online reference service, and web page.
- Conducts technology classes for the public.
- Develops technology competencies for staff, creates staff training and troubleshooting manuals, assists in the creation and management of the Library’s Technology Plan.
Reference/Public Service Duties: (10% of time)
- Works directly with the public at the Information Desk and by roving, assisting patrons with all types of reference and informational questions whether in person, by phone, or by email.
- Covers any one of the public service desks when required.
- Provides reference and technology advisory service to the public.
Other: (10% of time)
- Responsible for approving, confirming, and scheduling the use of public meeting rooms for staff and community members.
- Develops and oversees grants for library technology programs and services when appropriate.
- Compiles, reviews, and interprets statistical data regarding Reference and Technological services. Compiles periodic statistics and for the ARIS report and monthly Trustees Reports.
- Contributes to other Library programs and services as needed.
Education and Experience:
Master’s Degree in Library Science is required. Two (2) years of public library experience is preferred.
Core Competencies:
- A strong background in computers/technology and non-print materials formats.
- Knowledge of reference resources and techniques as well as a strong commitment to public service and the provision of exceptional service.
- Experience teaching general and specialized information literacy classes and excellent teaching and presentation skills.
- Knowledge of current and emerging library principles, practices, and technologies.
- Ability to train library staff and patrons in new and existing technologies, and to simplify complex technological topics for novices.
- Excellent problem-solving and organizational skills.
- Ability to work within a budget.
- Demonstrates creativity, teamwork, innovation, flexibility, and a positive attitude.
- Demonstrates poise in a busy setting serving patrons and staff with high expectations.
- Excellent reference skills and ability to relate to patrons of all ages.
- Demonstrated ability to work independently with little supervision and to work effectively in collaborative teams to achieve common goals.
- Ability to develop and maintain effective knowledge-based relationships with vendors.
- Experience in working with a diverse community.
Bilingual abilities desirable.
Send cover letter and resume to Wendy Hurley at [email protected].
The full job description may be found at:
http://www.leominster-ma.gov/