Client Services Manager, IEEE, NJ

Posted July 19, 2018

We are looking for a new member for our international team of information professionals. You must be fluent in both Spanish and English and willing to travel. This is a full-time telecommuting position based in the U.S.

Client Services Manager, Latin America

To apply, click here: ieee.taleo.net/careersection/2/…

The overall purpose of this position is to build relationships with IEEE online customers in our Spanish and Portuguese-speaking territories, encouraging usage and educating researchers and administrators about IEEE content, the IEEE Xplore Digital Library, and other IEEE online platforms and subscriptions. 

The CSM for Latin America:

• Supports programs of awareness, training, customer support and outreach for IEEE subscription products, partnering with locally-based sales representatives in Latin America.
• Plans, organizes and leads training sessions for librarians, endusers, regional staff and local dealers in effective use of the IEEE Xplore Digital Library, Innovation Q+, and other electronic information products through on-site visits, phone, email, and internet conferencing
• Represents IEEE in designated territory by planning and organizing complex events, such as customer meetings, IEEE Student Branch-sponsored activities, university and industry outreach programs, customized events, and public speaking opportunities
• Travels as needed, for customer visits, conferences, training and awareness events

Qualifications

Education and Experience:

• Master’s Degree (Library & Info Science strongly preferred). Engineering or Computer Science background will also be considered
• 7+ years cumulative work experience with 5+ years library, electronic publishing or STM database experience preferred

Skills & Other Requirements:

• Strong communication (verbal and written) and presentation skills in English and Spanish required. Portuguese knowledge a plus
• Training expertise required — comfort with electronic information products and ability to demonstrate products one-on-one or for large audiences, both in-person and online, is critical
• Enthusiasm and energy for customer engagement
• Experience with scientific digital libraries strongly desired
• Knowledge of information industry and library trends, methods and technologies
• Ability to travel up to 50% of the time, both locally and internationally. Frequent travel is part of the job
• Strong organizational skills; attention to detail
• Demonstrated ability to work independently and prioritize own workload

IEEE is the world’s largest technical professional organization dedicated to advancing technology for the benefit of humanity. Through its highly cited publications, conferences, technology standards, and professional and educational activities, IEEE is the trusted voice in a wide variety of areas ranging from aerospace systems, computers, and telecommunications to biomedical engineering, electric power, and consumer electronics.