Technical Analyst, Retail Tools & System Administration, Staples, Inc., Framingham, MA
Posted May 22, 2018
Staples retail stores and Staples.com help small business customers make more happen by providing a broad assortment of products, expanded business services and easy ways to shop, all backed with a lowest price guarantee. Staples offers businesses the convenience to shop and buy how and when they want – in store, online, via mobile or though social apps. Staples.com customers can either buy online and pick-up in store or ship for free from Staples.com with Staples Rewards minimum purchase. Expanded services also make it easy for businesses to succeed with in-store Business Centers featuring shipping services and products, copying, scanning, faxing and computer work stations, Tech Services, full-service Print & Marketing Services, Staples Merchant Services, small business lending and credit services.
Looking to get exposed to multiple technologies on a Retail Technology team, then here is the role for you. The Retail Infrastructure Services team is responsible for technology and infrastructure that supports retail store networks and endpoint devices for the Staples US Retail business. This team uses multiple tools and automated support processes to remotely manage thousands of devices.
The candidate responsibilities include, but are not limited to, day-to-day system administration and technical support of tools and system management systems, analysis and presentation of data or facts, proactive monitoring and configuration of infrastructure components, writing scripts or updating existing scripts and tools as needed, working with third party support personnel, and adhering to security guidelines and policies.
Primary Responsibilities:
- Oversee and be directly responsible for maintenance and system administration of tools and tool systems.
- Ensure systems under administration are secure and patched by working with those other teams that perform the patching and security scanning functions to ensure it is completed in a timely way.
- Maintain and update (through programming/compiling) custom tools and web applications used to support the retail infrastructure and/or suggest new industry tools that could be purchased to replace older custom tools.
- Compose and ensure that documentation, operating instructions, installation procedures and knowledge base information is accurate and up-to-date for these tools and systems.
- Ensures all development work is directed toward providing stable & secure platforms.
- Assist with the design, development and implementation of solutions that support operational or customer facing systems.
- Assist in monitoring infrastructure components to ensure reliable performance, investigates and resolves reported problems, and provides input for capacity & configuration planning.
- Occasionally provide 3rd level problem support for store retail infrastructure components including back office hardware, software, network (wired & wireless), and work with third party technical support providers.
- Occasionally provide technical/financial analysis, charting and presentations on hardware/software solutions, cost estimating, problem ticket trends, retail store chain counts (hardware/software) and other miscellaneous requests from management.
- Recommend areas where existing policies and procedures require change or where new ones need to be developed.
Basic skills:
- Bachelor’s Degree or equivalent work experience
- 1-3 years’ experience working in Information Technology
- 1-2 years’ experience with managing Windows desktops and servers in large scale distributed Active Directory environments. (Windows XP, 7, 8, 10, Server 2003-2012R2)
- Experience working with systems management tools such as Microsoft SCCM, IIS, Tivoli, BigFix, LANDesk.
- Knowledge of networking concepts (Ethernet, TCP/IP, and WIFI Networks).
- Experience in the following: JavaScript, Windows Command Script, Visual Basic Script, PowerShell.
- Strong troubleshooting skills and root cause analysis
Preferred skills:
- Masters Degree in MIS/CIS
- Strong analytical skills, able to present findings to management via spreadsheets and presentations
- Good documentation skills
- Self-motivated independent worker, able to lead initiatives from beginning to end
- Someone who enjoys exploring ways new technologies could be applied
- Scripting experience working with Installer technologies (Wise Package Studio, InstallShield, Windows Installer, Wise Script).
- Coding background is a strong plus (C#, Visual Basic)
- Working knowledge of PCI and PII information requirements
- Experience managing small scale projects
- Demonstrated strong communications (both written and oral) and inter-personal skills
- Experience with enterprise monitoring tools
- Microsoft certification or A+ certification
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For more information, click here.