Knowledge Manager Team Lead, Lincoln Laboratory, Lexington, MA

MIT Lincoln Laboratory, a complex and dynamic federally Funded Research and Development Center (FFRDC), invites applications for the position of Knowledge Manager.  Reporting to the Manager of Knowledge Services, this position is a creative opportunity to champion organization-wide knowledge sharing so that the intellectual capital, research, and experience is shared within the Laboratory and, as appropriate, outside the organization with customers and partners.   

MIT Lincoln Laboratory is in search of an experienced information and knowledge management professional to help define, develop, and operationalize knowledge management services and support.  Beginning with the capture of knowledge and implementing processes, this role’s goal is to keep the Laboratory’s intellectual capital comprehensive, current, archival, and reusable.  The candidate will provide knowledge management support in an effective manner, multi-tasking and meeting simultaneous deadlines; collaborate with research and administrative management on strategy integration efforts, promulgate lessons learned and best practices, and reporting metrics that assess progress against peer organizations; leverage virtual collaboration tools, including the OpenText document management system, chats, blogs, wikis, and IBM eForms.

Responsibilities:

• Lead, develop, and support the implementation of the Knowledge Management Strategy
• Help design and implement tools and technologies to promote knowledge management and collaboration within the enterprise. 
• Implement workflows and processes to manage information using collaboration and knowledge management platforms such as OpenText, IBM WebSphere, Confluence and other Atlassian tools. 
• Implement methodologies to include knowledge capture in support of research program workflow
• Discover, capture, and categorize research and administrative information by direct communications with end-users and stakeholders. 
• Improve and manage procedures to effectively and efficiently distribute, disseminate and store pertinent, quality information. 
• Create and maintain training materials, including live trainings, recordings, user manuals, and reference guides
• Work with Laboratory Administration, Research Divisions, Service Departments, and Knowledge Services on strategic directions
• Establish metrics and measurement processes to assess the value of the knowledge base
• Monitor trends in the knowledge base and identify gaps

Requirements:

• A minimum of 5 years’ experience in a knowledge management role preferably in STEM or research

• Master of Science in Library and Information Science or Computer Science or Master of Business Administration

• Previous experience with knowledge management methodology, tools, and deployments
• Technical acumen to understand basic to intermediate concepts across multiple software product lines
• Passion for finding ways to improve the customer experience
• Excellent written and oral communication skills
• Proven ability to lead across a diverse organization
• Strong project management skills
• Ability to work independently with little direct supervision
• Experience handling sensitive and/or proprietary information.
• Ability to obtain and maintain government (DoD) clearance