Platform Sales Associate, Harvard University Press, Cambridge, MA

Posted April 10, 2018

Temporary Platform Sales Associate

Harvard University Press (HUP) seeks a temporary employee to assume responsibility for the day-to-day subscription management of our electronic resources during a permanent staff member’s maternity leave. The position, which pays $15/hr, will run roughly mid-June through September, and will require 20-25 hours/week working from our Cambridge office (days/times are flexible). The successful applicant will demonstrate the ability to multi-task with limited oversight, and to respond swiftly and courteously to customer needs. The ideal candidate has some familiarity with the logistics of electronic resource management from the perspective of a publisher or a subscribing institution.

Duties include:

• Achieve working familiarity with two electronic resources, an account management system, and sales-tracking software
• Work with HUP marketing department and accounting staff to manage and process monthly renewals for e-resource subscriptions
• Field technical questions from institutions and individuals regarding their subscription access
• Shepherd new institutional accounts through the acquisitions process, from initial outreach to trial access to configuration, licensing, and invoicing
• Troubleshoot reported technical issues and, when necessary, escalate to ticketing system for attention from HUP’s development partner

To apply, please send resume and cover letter to [email protected] by April 30.