Donor Services Associate, The Greater Boston Food Bank, Boston, MA

Posted April 6, 2018

To apply, click here.

The Greater Boston Food Bank (GBFB) is the largest hunger relief organization in New England and among the largest food banks in the country. GBFB’s mission is to End Hunger Here in eastern Massachusetts, and our strategic objective is to provide at least ONE MEAL A DAY to everyone in need in eastern Massachusetts.

GBFB is looking for a Donor Services/Research Associate to join our Donor Services Team. The Donor Services position assists the Donor Services team in maintaining the integrity and accuracy of the donor database to provide the foundation for effective identification, cultivation, solicitation, and stewardship of donors, volunteers and prospects. This position also provides project management support to fundraising staff including events, individual giving, direct response, and institutional giving.

Responsibilities:

1. Data Management: Works to maintain the integrity of donor data within Raiser’s Edge through necessary maintenance and clean-up with data originating from multiple sources. Creates and performs data integrity checks to ensure that data is accurate, complete, and captured in a manner consistent with the needs of the organization. Manages data migration to/from database. Creates new donor records, appeal and gift codes, and other revenue tracking information, as needed. Regularly reviews database to ensure there are minimal duplicate records, as well as appends database with necessary updates to emails, addresses, ages and other demographic information that provides members of the Revenue team better intelligence on donors.
2. Reporting & Analytics: Responsible for working with Revenue team members, Accounting and senior stakeholders to develop and maintain appropriate reporting and analysis. Creates reports and performs analysis related to giving trends in order to identify best practices and prospects. Maintains and updates queries for all regular reporting needs. Generates data files for mail appeals, e-appeals, telephone campaigns, acknowledgments, invitations, newsletters and other publications, as needed.
3. Project Management: Partners with members of the Revenue team to execute fundraising projects. This includes involvement in all stages, from the planning process to determine what donor information is needed, to completion in which data is properly updated and reflected in the database. Projects include the quarterly Harvest Newsletter, bi-annual telephone campaign, Annual Report, and regular mail appeals to donors. Oversees the quality assurance of all project-related data.
4. Event Data Tracking: Facilitates tracking of online event ticket purchases, attendee registrations and sponsorship gifts. Generates invitation and guest lists. Provides on-site registration support, including liaising with Accounting to accommodate cash and credit card transactions. Maintains post-event donor and prospect information in order to thank and acknowledge constituents. Partners with Events team to ensure that proper data is documented in donor database as well as event-based software.
5. Gift Processing: Assists the full-time Donor Services Associate with gift processing during high volume periods. Performs gift imports and executes global changes related to third-party processed gifts.
6. Donor Relations: Handles donor inquiries via phone, email or letter, including questions about donations, checks, credit cards, EFT and stock gifts.

Experience:

Skills:

• Strong organizational skills and attention to detail; ability to identify problems, analyze information and recommend solutions.
• Excellent oral and written communication skills with an emphasis on strong customer service experience.
• Self-starter with proven ability to handle multiple and varied tasks, as well as plan, execute and evaluate projects.
• Ability to work independently with minimal supervision.
• Must be service and team oriented, and attentive to follow-up.
• Proven ability to work within an organization emphasizing teamwork and excellence.
• Sensitivity, tact, diplomacy, and the ability to honor confidentiality.

Qualifications:

• Associate’s degree required/Bachelor’s degree a plus.
• Proficient in CRM database administration. Experience in Salesforce and/or Blackbaud systems a plus.
• At least two to three years of full-time professional experience in donor services, database management, or a comparable field.
• Proficient in Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
• Available to work occasional evenings and weekends.
• Genuine appreciation of GBFB’s mission and the ability to communicate it.

Work Environment/Physical Demands:

• Ability to meet physical requirements related to helping other Team Members. This may include setting up tables and chairs, moving things and lifting boxes that weigh 25lbs.
• Ability to sit up to 3 hours at a time
• Ability to work within an open air/cubicle environment