Public Services Coordinator, Brandeis University, Waltham, MA

Brandeis University seeks to hire a Public Services Coordinator that will be responsible for providing high quality, user-focused experiences to library users at Brandeis during the evenings and weekends. This person will handle daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight during evening and weekend hours. Responsible for oversight of the library’s course reserve program. 

Hours: Tuesday – Thursday 2:00 PM – 10:00 PM, Friday – Saturday 2:30 PM – 10:30 PM. Hours subject to change during intersession and breaks. Evening and weekend hours required. Participates in holiday and inclement weather coverage.

• Oversees the services and operations of the Information & Borrowing Desk and InfoCommons during evening and weekend hours. Coordinates and assists with user interactions including handling circulation functions, equipment assistance, and oversight of building operations. Participates in information assistance and may provide research help assistance.
• Assists in hiring, training, scheduling, and supervision of student staff.
• Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users. 
• Participates in the oversight of stacks maintenance. Works collaboratively to develop policies and workflow improvements.  
• Oversees the library’s physical course reserve collection including the organization, maintenance, and processing of the collection. 
• Assists and advises faculty and staff on course reserve procedures and policies.  Provides appropriate training on reserve procedures for staff and students. 
• Organizes and plans work assignments for student workers assisting with the course reserve collection. Works collaboratively with the Acquisitions Administrator on purchasing materials for the reserve collections. Keeps abreast of current trends and issues relating course reserves and textbook programs.
• Manages building access and security during evenings and weekends hours. Communicates and ensures respectful enforcement of policies, procedures, and rules while ensuring strong customer service and safety of users and staff. Understands emergency procedures and works closely with Public Safety acting as the first responder to issues within the building.

• Bachelor’s Degree plus previous library or customer-service work experience in a demanding and sometimes fast-paced service desk
• Familiarity with automated library system or similar system; proficiency with computing and productivity software (word processing, spreadsheets etc.)
• Excellent organizational, conflict resolution, and interpersonal communication skills; evidence of collegiality and ability to deliver excellent customer service experiences; ability to work a flexible schedule, including some holiday shifts; ability to work independently with minimal supervision; willingness to work as part of a team.
• Background in an academic library environment or librarianship preferred but not required. Supervisory experience, especially with student employees, preferred.

Submit cover letter and resume as a single document at http://www.brandeis.edu/humanresources/jobs/external.html. Elect option for “New Applicant”. Sort the job listing by clicking the Job ID column heading. Locate the desired job listing. Click the job title and then Apply Now.

Brandeis University is an affirmative action/equal opportunity employer and encourages minorities, women, disabled individuals, and eligible veterans to apply. It is the policy of the University not to discriminate against any applicant or employee on the basis of race, ancestry, color, religion, sex, sexual orientation, age, genetic information, national origin, disability, veteran status, or on the basis of any other legally protected category.