Digital Library Services Coordinator, NPHCO, Worcester, MA
Posted February 26, 2018
Digital Library Services Coordinator
National Public Health Coordination Office (NPHCO)
Overview:
The National Public Health Coordination Office has the important role of providing information resources to public health departments that monitor outbreaks, design interventions, and inform health care utilization. The NPHCO manages all facets of the Public Health Digital Library (PHDL) including supporting continuous access to resources, providing distance-based training and education to users across the country, partnering with local health sciences libraries for instruction and interlibrary loan, working with vendors, and maintaining contact with public health departments. The Public Health Digital Library provides access to electronic resources to participating state public health departments. While offering licensed information resources, the digital library uses PubMed and other National Library of Medicine information delivery tools.
The NPHCO is located at the National Network of Libraries of Medicine New England with the support and resources of the Lamar Soutter Library at the University of Massachusetts Medical School in Worcester, Massachusetts. The position offers the exciting opportunity to interact with diverse levels of leadership and operations within the National Library of Medicine, public health departments, the National Network, Lamar Soutter Library and information professionals throughout the region and the country.
GENERAL SUMMARY OF POSITION:
Under the general direction of the NPHCO Manager or designee, the Digital Library Services Coordinator makes improvements and refines the usability of digital library resources available of the PHDL; maintains the Public Health Digital Library Resource List based on renewals; supports the continuity of services by troubleshooting access issues and problems reported by users. The Coordinator manages access points and resolves resource access issues. The Coordinator will work in concert with the Manager and Education Coordinator to liaise with customers and vendors and will design and implement improvements to the digital library resource delivery system to refine its access. The Coordinator will also respond to questions including assistance with DOCLINE, LinkOut, and questions related to using digital library resources.
MAJOR RESPONSIBILITIES:
- Provides technical and information-seeking expertise to users of the Public Health Digital Library (PHDL)
- Maintains and makes enhancements to the PHDL resource list assuring the discoverability of information: assures quality control and accuracy of holdings and metadata describing the resources.
- Supports access and authentication of licensed library resources for public health departments, communicating with vendors and maintaining library access utilities, PHDs, and third-party systems.
- Provides support to PHDL users by responding to technical access issues and assists with implementation stages of the PHDL delivery system.
- Supports the communications of NPHCO, updating websites and facilitating communication postings in blog and mailing formats.
- Gathers and organizes data on use of digital library resources for analyzing usage and activity patterns
REQUIRED QUALIFICATIONS:
- Master’s degree in library science, computer science, information science or a bachelor’s degree and 5-7 years’ relevant experience
- Two to three years’ experience in library systems or technical support environment or equivalent
- Previous project management experience
- Ability to problem solve and implement creative solutions and services
- Ability to communicate effectively both orally and in writing to technical and non-technical audiences
PREFERRED QUALIFICATIONS
- Demonstrated knowledge of providing reference and research support in in-person or online contexts
- Demonstrated knowledge of electronic resources management
- Demonstrated knowledge of and experience with web programming languages and tools
Job Title: Digital Library Services Coordinator
Job Number: 2018-30420
Salary Grade: 45
Contact: Javier Crespo ([email protected]; 508/856.7633)
See this job announcement and apply at http://www.ummsjobs.com/job/
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