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Library Assistant, Youth Services, Jones Library, Amherst, MA

Posted February 22, 2018

Youth Services Saturday Library Technician, Jones Library

The bustling Jones Library Youth Services Department is looking for a reliable Saturday library technician to assist with circulation, reference, and reader’s advisory. Working as part of our youth services team the position provides customer service, charges and discharges materials using computer system, and assists in preparation of book displays, exhibits, and posters. The youth services team presents programs for children, teens, and their families throughout the year. This position may work on special projects including Summer Reading Club, craft programs, book clubs, or STEAM programming. 

 

Library Assistant–Youth Services Library Technician

Job Summary
Performs a variety of clerical tasks, applying knowledge of Library operations. Provides friendly, courteous public service and assists in the use of Library resources.

Supervision Received
Works under the general supervision of a Professional who provides instruction and assistance when needed. After initial learning period, performs regular duties without close supervision. Refers unusual problems or policy decisions to supervisor.

Major Duties

  1. Provides customer service, giving basic information and directions. Answers questions on the use of the Library and available services. Refers complex questions to the appropriate persons.
  2. Charges and discharges materials using computer system. Checks accuracy of all dates and numbers. Reviews patron’s account for unpaid bills and overdue fines and takes appropriate action.       
  3. Explains forms and policies for reserve, interlibrary loan, and purchase requests. Searches for requested and reserved materials on computer database and shelves for individuals, teachers, class projects, and other libraries. Notifies patron when item is available. Refers special cases to supervisor.
  4. Answers in-coming calls and routes callers or provides information, as required.  Assists patrons with disabilities, including retrieval of materials from unreachable shelves. Refers questions on special services to appropriate person.
  5. Provides basic information on the use of the computer catalog, periodical lists, and indexes. Directs patrons to locations of various collections. Advises on reading materials, referring complex questions to supervisor or Reference Department. May be asked to assists with Summer Reading Club, craft programs, and activities in the Children’s Department and branch libraries.
  6. Sorts returned materials by classification and by library. Returns to shelves accurately in specific sequence or prepares for statewide delivery routing.
  7. Registers new borrowers. Reviews application form for completeness, accuracy, and appropriate identification. Verifies signatures. Enters and updates information on computer database.
  8. Collects fines for overdue loans according to established fee schedules. Collects payments for bills.
  9. Assists in preparation of book displays, exhibits, and posters.
  10. Works on special projects and substitutes in other departments in an emergency, as assigned.
  11. Performs other duties as assigned.

Tools and Equipment Used
Phone, personal computer and system software, computer printer, laser scanner, word processing software, copy machine, fax machine, calculator.

 

The hourly wage for this position is $12.20. The part time position is up to 19.5 hours weekly. Currently this position’s hours would be:

  • 7.5 Hours Saturdays 9- 5:30
  • 4 Hours Wednesdays 9-1
  • Occasional Sunday shifts 1-5

This position offers pro-rated sick and personal leave benefits.

 

Qualifications

Graduation from high school or GED equivalent or one (1) year library work experience or any equivalent combination of related education and experience.
                                                                                                                                  

Working knowledge of computer operation. General knowledge or interest in children’s and young adult literature. Ability to pay close attention to detail. Ability to effectively deliver customer service in a friendly courteous manner; ability to communicate effectively verbally over the telephone; ability to work with all ages and types of people; ability to handle stressful situations. 

Experience with Evergreen circulation system and Tixkeeper reservation system a plus. 

To Apply:

Please send a resume and cover letter to

Mia Cabana

c/o Jones Library

43 Amity St.

Amherst, MA 01002

 

Or submit your resume and cover letter electronically via email to [email protected]