Knowledge Center Specialist, Pratt & Whitney Military Engines, East Hartford, CT

Pratt & Whitney Military Engines is establishing a new Business Acquisition Center of Excellence (BACE) organization and is seeking a Knowledge Center Specialist to build and manage a centralized, online Knowledge Center.The Knowledge Center will contain proposal development reference material, lessons learned, tools/templates, and training material. The Knowledge Center Specialist will be expected to provide business insight by providing access to key proposal metrics and customer market feedback information to help inform BACE process execution and continuous improvement.
Detailed responsibilities include:

• Provide a framework to capture, harness, and use P&W ME intellectual capital related to business acquisition, determining the knowledge content, how it will be structured, shared, controlled and made easily accessible for the Knowledge Center stakeholders.
• Identify and manage requirements for a centralized repository for proposal and business acquisition-related material and data sources, including data source and event-level origination, working with BACE stakeholders and content/data providers to identify and source content/data needs.
• Develop, manage, and evaluate Knowledge Center operations standards for process and quality control, including internal customer service
• Ensure legal and operational compliance of database information
• Work with graphic designer to maintain a comprehensive library of images
• Identify and implement internal/external knowledge management best-practices
• Evaluate categorized content to identify gaps in coverage, misclassified content, redundant and/or ineffective categorization rules
• Establish best practice guidelines for search capability, file and folder naming conventions, change management/version control, etc.
• Host Knowledge Center “familiarization” workshops

Qualification: Basic Qualifications:

• Bachelor of Science degree in Knowledge Management (KM), Knowledge Engineering (KE), Business Process Engineering, Organization Structure, Business Administration/Management, or other directly related degree
• 5+ years of specific Knowledge Managements/Knowledge Engineering related experience in KM, KE, business process improvement, transformation, or other process improvement related experience is required.
• 2+ years experience with the following:

1. CRM databases
2. Information management programs, including data structure, data systems and tools, and related data management software.
3. Designing and implementing knowledge management frameworks (policies and procedures).
4. Content management tools and technologies, especially in a proposal production and post-production environment.

Preferred Qualifications:

• Excellent time management and organizational skills; ability to coordinate complex projects, meet deadlines and manage multiple tasks simultaneously, analytical thinking, teamwork, customer focus, listening and communication, strong problem solving and conceptual thinking abilities
• Experience with developing and maintaining SharePoint sites
• Advanced skills with Microsoft office suite.

Education: Bachelor of Science degree in Knowledge Management (KM), Knowledge Engineering (KE), Business Process Engineering, Organization Structure, Business Administration/Management, or other directly related degree is required.

PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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