Content Management Specialist, Saint-Gobain, Northborough, MA

Posted November 9, 2017

This position provides content management and control for knowledge management systems, including project and technical information and reports, laboratory notebooks, and database records. The incumbent ensures that content and documents submitted by R&D employees are promptly and correctly classified, stored, and managed in accordance with confidential information policies and procedures. The position supports internal document delivery services, aspects of website and database maintenance, and other tasks supporting knowledge and library services and application development. This is a part-time role, requiring about 20 hours per week with a flexible work hours schedule.

The Content Management and Control Specialist provides oversight and validation of documents and records submitted to and released from the central knowledge management systems.

Your main responsibilities in this role are:

• Checks submissions to ensure compliance with established procedures, including export control and confidentiality levels. Corrects non-conformities, and/or redirects problems for resolution as needed.
• Processes requests for document releases by directing requests to the correct manager, documenting decisions, and delivering documents using the approved mechanisms.
• Performs periodic audits of access permissions. Flags concerns for managers and resolves as directed.
• Assigns, audits, receives, and releases laboratory notebooks in accordance with established procedures. Manages physical book collection and laboratory notebook archive, including inventory, storage, retrieval, and delivery.
• Provides training for end-users; coaches where corrective action is needed.
• Assists with database maintenance, record cleaning and migration, and permissions management.
• Updates internet site with new content.

COMPETENCIES REQUIRED:

• Strong computer skills. Knowledge of Microsoft Office, HTML.
• Experience with databases, documents, and records management for electronic and print collections.
• Excellent written and verbal communications skills.
• A strong focus on customer service, attention to detail, and the ability to multi-task.

MINIMUM QUALIFICATIONS FOR THE POSITION:

• Associates degree in business, records management, quality systems, or demonstrated equivalent
• 1-3 years’ experience in document or office management, audit or quality systems, or database administration

WHO WE ARE:
Saint-Gobain, the world leader in the habitat and construction markets, designs, manufactures and distributes building materials, providing innovative solutions to meet growing demand in emerging economies, for energy efficiency, and for environmental protection. Saint-Gobain is a welcoming, solid, open-minded company that offers long-term career opportunities. Our company is the world’s largest manufacturer and distributor of building materials, and a leader in the production of high-performance materials, operating in 66 countries. Saint-Gobain was founded in 1665 and is headquartered in Paris, France. The company had sales of $ 39.6 billion in 2015 and employs more than 170,000 people worldwide.

MORE ABOUT NORTHBORO R&D CENTER:
Saint-Gobain’s High-Performance Materials Group is a dynamic, global business with research and development activities centered in Northboro, Massachusetts (NRDC). The Northboro operation has been a major center for materials research since 1985. We have an outstanding record of achievement This and are committed to growth through the development of proprietary products based on novel materials and process technologies. The 186,000-square-foot R&D Center is based in three buildings on a 26-acre site near I-290 in Northboro and has approximately 350 employees from 30 different countries.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Online Application Address is here.