Research Specialist, Rights & Permissions, Copyright Clearance Center, Danvers, MA

Posted September 13, 2017

The Operations Research Specialist is responsible for ensuring works, rights and permissions are properly represented within CCC’s internal systems and customer-facing products in a timely fashion. The individual in this position will play a key role in various aspects of creating, maintaining, and updating CCC’s customer, bibliographic, rights, and pricing metadata according to CCC policies, procedures and standards. 

Responsibilities include:

• Research and resolve internal and external customer orders, inquiries and metadata discrepancies 
• Support CCC’s inventory expansion goals by creating and maintaining Rightsholder/RRO accounts, agreements, works and rights information
• Suggest potential improvements to departmental policies and procedures by identifying and elevating trends and opportunities, also responsible to test and execute improvement proposals
• Create and execute training plans for in house & offshore staff and provide quality feedback during training period and beyond, on an as needed basis
• Take the lead in updating Data Operations documentation and manuals as assigned by Supervisor
• Perform user acceptance testing on internal and customer facing applications on an as needed basis
• Assist with new business processes and special projects as assigned

QUALIFICATIONS:

• Bachelor’s degree or 3+ years’ professional experience, MLS preferred 
• Background in publishing, rights and permissions management, or related field preferred
• Excellent verbal and written communication skills
• Demonstrated exposure or experience using MS Excel or Access
• Advanced Internet research skills (able to quickly locate and identify information using online search tools)
• Ability or experience to interpret Internet research results into meaningful data
• Strong attention to detail and problem solving skills
• Decision making skills
• Ability to self-motivate

COMPETENCIES:

• Responsive to changing priorities as workflow demands and able to meet established deadlines
• Positive, professional attitude
• Able to work both independently and collaboratively 

Reasons you should apply…

• You enjoy problem solving in a complex, dynamic, global environment
• You’re a people person and you enjoy collaborating in a professional setting
• You just can’t enough of the nitty, gritty details.
• You have an inquisitive nature and are resourceful
• You want to work for a company that makes a difference

This position might not be a good fit for you if…

• You don’t like a dynamic environment where each day is different.
• You are not comfortable with shifting and changing priorities
• You are not solutions oriented
• You are not comfortable with engaging across the organization

Application Instructions:

Please apply via this link:
http://copyright.applytojob.com/apply/VxPVm6lZZY/Research-Specialist?source=SIMMONS