Community Access Professional, Dedham Public Library, Dedham, MA
Posted August 9, 2017
The Dedham Public Library is seeking a part-time Community Access Professional to join our customer-focused and service-oriented library team. This professional will help facilitate the best possible experience with all technology, digital content, equipment, and resources available at the library for patrons and staff.
Reporting directly to the Library Director, the Community Access Professional will assist patrons and staff with any technology, including troubleshooting network issues down to being able to answer ‘How can I stream this on my phone? and “Why didn’t this print?” with a smile. They will be involved in the conception, design, and execution of new library resources, features, and experiences. They will do community outreach, working to facilitate access, communication, connection across the Dedham community. They will perform all other library work (circulation, reference, and programming) and participate in special library projects as required or necessary.
Background desired:
- Superior communication skills.
- Experience working effectively with a diverse user community inclusive of all ages, abilities, and backgrounds.
- Kindness, patience, flexibility, and enthusiasm for learning new systems and technology.
- Experience managing and troubleshooting LAN networks, WIFI systems, and other general computer hardware.
- Experience with Active Directory, lPv4, lPv6, & LDAP
- Oceans and eons of patience for all customers, internal and external
- An enthusiasm for meeting people and the ability to demonstrate how the library can support their goals
Bonus points for:
- Coding experience
- 2 or more years working in a library
- MLS degree from an ALA accredited program.
Pay Range starts at $26.19
Part-time position: 16 hours/week in evenings and weekends
If interested, please email your resume, cover letter and desired salary to Miriam Johnson, HR Director at [email protected].