Public Services Assistant, Wheelock College, Boston, MA
Posted June 28, 2017
The Wheelock College Library is accepting applications for Public Services Assistants for the 2017 fall semester.
This is a part-time, pre-professional position that will provide incumbents with experience in both reference and access services. The Public Service Assistant reports to the Learning & Research Services Librarians, and provides library and research services to the Wheelock College community.
General Responsibilities:
- Provides frontline library services in response to the information and material needs of diverse library users.
- Provides circulation and research assistance via virtual and in-person modes.
- Assists with interlibrary loan and reserves processing.
- Troubleshoots basic computer, printer and technical issues.
- Maintains library collections and upholds library policies.
- Maintains statistics and records of Service Desk activity.
- Supervises student workers.
- Opens and closes the library as necessary.
- Performs other duties as assigned.
Qualifications
- Current enrollment in a graduate library science program.
- Demonstrated interest in all aspects of public services within an academic library.
- Strong communication and interpersonal skills. Previous customer service and supervisory experience highly desirable.
- Strong database and web search skills, demonstrated through coursework or related experience.
- Ability to prioritize and address multiple access and reference duties.
- Keen interest and demonstrated ability in providing research support and teaching information literacy skills to diverse populations.
- Previous or current coursework in reference services required.
- Dependability and reliability are crucial.
Learning Objectives
As a result of this work experience, Public Service Assistants will:
- Gain an understanding of typical academic library operations and services.
- Learn to apply professional and ethical responsibility.
- Enhance communication and interpersonal skills in deploying library services.
- Develop the skills and disposition necessary for providing student-centered research support services.
- Learn underlying principles of interlibrary loan and other access services that support academic research and inquiry.
- Develop the soft skills, such as communication, initiative, curiosity, problem-solving, independence, understanding, and the means to deal with mistakes, necessary for professional growth.
To Apply: Use Interview Exchange, which can be found at https://wheelock.interviewexchange.com and follow application instructions. Cover letters may be addressed to Tracy Joyce and Karen Storz, Learning and Research Services Librarians.
Hours: Approximately two shifts per week during the academic year. A typical weekday shift is 6-8 hours in length during the late afternoon and evening hours; weekend shifts are scheduled throughout the afternoon and evening and are typically 4-6 hours in length.
Pay: $13.00/hour
Address: http://wheelock.