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IT Technologist, The Phia Group, LLC, Braintree, MA

Posted June 23, 2017

The IT Technologist is responsible for providing a full range of IT support and technology services to internal and external customers. Services include administration, maintenance and implementation of enterprise infrastructure including servers, networks, helpdesk, devices and applications. Includes business interaction analysis technology related issues, prioritization and resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Perform on-site and remote technical & network support.
  • First point of contact for troubleshooting of IT problems and resolving if possible
  • Logging all IT problems via ITSM ticketing system (KACE), maintaining use of ITSM and expanding its use within the company
  • Analyzing system logs and identifies potential issues with computer systems.
  • Overseeing computer security and anti-virus updates etc.
  • Answering technical queries and assisting end users.
  • Managing and maintaining OP all cases including new case imports.
  • Develop, maintain, and monitor all server backups and iron mountain distributions.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • User administration (setup and maintaining account).
  • Monitor and maintain photocopiers and printers.
  • Assist in the organization and inventory of all hardware and software resources.
  • Assists in the planning, design, and implementation of various systems including desktop PC’s, servers, network equipment, and software applications.
  • Assists in the migration of application and services to new hardware.
  • Applying operating system updates, patches, and configuration changes.
  • Ensuring that the network infrastructure is up and running.
  • Quickly arrange repair for hardware in event of hardware failure.
  • Maintain FTP accounts/file transfers and assist clients with access issues.
  • Design and run all end of month reports for clients.
  • Maintains excellent communication with the IT Manager on all tasks and projects.
  • Performs other duties as assigned.

SPECIFIC QUALIFICATIONS

  • Must have in basic knowledge of Microsoft Server 2008 and 2012, Microsoft Exchange Server 2010, and Microsoft SQL Server 2008 and 2013.
  • Must have experience building a server from scratch, including hardware installation and OS installation
  • Knowledge of working with Microsoft PowerShell would be a plus
  • Must have a good understanding of Active Directory and Windows Server knowledge
  • Must have the ability to manage file permissions on a windows server
  • Experience in VMWare vSphere and iSCSI SAN maintenance would be a plus
  • Knowledge and experience using KACE or an ITSM (IT Service Management Software).
  • Have basic working knowledge of DNS, DHCP, and GPO’s
  • Must have strong experience supporting Windows in a corporate environment, Mac Desktops would be a plus.
  • Should have the ability to provide technical guidance to Helpdesk Technicians
  • Must have a basic understanding of networking
  • Knowledge of backups in an enterprise is a plus
  • Should be able to manage a project from research to implementation
  • Excellent communication skills and customer service skills
  • Good Team player with the ability to work well with others

Application Address is here.

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