Resource Center Manager, National Rural Transit Assistance Program, Woburn, MA

The National Rural Transit Assistance Program (National RTAP) is funded by the Federal Transit Administration and provides free training materials and technical assistance to rural and tribal transit providers, as well as state Department of Transportation program managers. National RTAP’s mission is to support the safe and effective delivery of public transportation services in rural areas and to facilitate more efficient use of resources.

The Resource Center Manager (RCM) oversees the curation, maintenance, and distribution of National RTAP’s collection of resources. The RCM is also the main point of contact with customers, occasionally answering reference requests that require significant research.

National RTAP is seeking an energetic and dynamic librarian for this position, with HTML/website editing and project management skills. The position supervises the Resource Center Assistant, who completes many of the day-to-day operations of the shipping center. The RCM works with a small team to provide services to a national audience, and has the ability to make a difference in the lives of public transit operators and passengers across the country.

Responsibilities:

• Manage and work to improve the Resource Center, which includes a shipping center, physical/online Resource Library, website, and most incoming communications
• Oversee the part-time Resource Center Assistant and the inventory of materials
• Provide customer service as the front line of communication via phone, chat, email, and at conferences, and research and answer information requests
• Produce an eNewsletter every other week using Constant Contact email marketing
• Assist with the management of contracted website/web-app development services
• Write/develop technical briefs, topic guides, website articles, and webinars as needed
• Travel to conferences and meetings, which usually involves exhibiting at tradeshows and presenting on National RTAP products
• Work with other staff to plan and execute the biennial National RTAP Conference, which will be held in Omaha, October 29-November 1, 2017
• NOTE: Travel is required for the Conference and fall Board Meeting Oct 28-Nov 3 Qualifications
• Library science degree and 1-3 years of experience working in libraries, archives, or a similar setting OR equivalent experience and skills in knowledge management, collection development, and taxonomy
• Excellent customer service skills through all modes of communication
• Experience with research and critical thinking
• Superb writing skills and attention to detail
• Project management and organizational skills
• HTML knowledge and familiarity with, or ability to learn, DotNetNuke web CMS
• IT knowledge preferred
• Ability to travel throughout the year
• Experience with, knowledge of, or interest in rural transportation

Starting compensation will be in the $45,000 to $55,000 range, commensurate with experience. Benefits include a health and dental insurance package, 401k with a matching component, three weeks of paid time off, and eight holidays.

Please submit a cover letter, resume, writing sample, and salary requirements to [email protected], attention Cindy Frené. The applications will be accepted on a rolling basis, with a target start date of early August.

National RTAP operates under a cooperative agreement between the FTA and the Neponset Valley Transportation Management Association, which is managed by TransAction Associates, Inc. This Resource Center Manager position is with TransAction Associates, but work will be exclusive to the National RTAP program. Learn more about National RTAP at www.nationalrtap.org.