Service Desk Coordinator, Emerson College, Boston, MA

Posted June 5, 2017

Description:

As the most senior library staff member during evening and weekend hours, the Service Desk Coordinator is primarily responsible for the smooth operation of the library’s spaces and services at these times. They provide reference and research assistance to students, faculty, and staff. The person in this position facilitates access to circulating, reserve, and media collections. May require holiday hours. Salary is pro-rated, based on 29 hour workweek.

This is a bargaining unit position. In this position, you will be exclusively represented by the Service Employees International Union, Local 888 for purposes of wages, hours and other terms and conditions of employment.

Required:

ALA-accredited MLS or enrollment in an MLS program with completion of the basic reference class. Familiarity with using reference collections, library catalogs and other electronic resources including full text databases and internet resources.

Demonstrated experience in training and directing the work of part-time employees, student workers, interns, or volunteers.

Aptitude and communication skills to provide excellent service in person, over the phone, and via chat and email.

Familiarity with Microsoft Windows and Apple operating systems environment. Ability to use and troubleshoot computers, iPads, printers, scanners, microfilm reader/printers, and copiers.

Preferred:

Familiarity with Ex Libris Voyager integrated library system, MediaNet media booking system, Dean Evans Associates EMS room reservation system, and Gimlet statistical tracking.

Interest in other areas of library operations including, but not limited to, instruction, information literacy, digital initiatives, distance learning, cataloging and outreach.

Required Documents

1. Resume or CV
2. Cover Letter

Optional Documents

1. Letters of Recommendation

To apply online, see here.