Computer Networking Account Associate, Athenahealth, Watertown, MA
Posted May 25, 2017
The Opportunity:
Client Technology is a team of client-facing technologists focused on helping athenahealth’s clients choose, implement, and maintain secure and reliable technologies that deliver optimal cloud application experiences. The team is comprised of two segments:
- Client Technology Account Management: proactively prevent client-side technology issues from occurring and provide air traffic control when client-side technology issues do occur
- Client Technology Onboarding: lead the technology components of athenaNet implementations
Position Summary:
As a Client Technology Liaison, you will provide trusted technology guidance to assigned post-live clients. Your responsibilities will include working with assigned clients to proactively prevent client-side technology issues from occurring, quarterbacking client-side technology issues when they do occur, building lasting relationships with client-side technologists, and socializing client-centric technology findings with athenahealth’s leadership.
Responsibilities may include, but are not limited to:
50% Coordinate Client Technology Issues [Primary Function]
- Quarterback technology issues that impact athenaNet’s usability for assigned clients
- Develop paths to resolution for assigned clients’ technology issues
- Provide status updates on assigned clients’ technology issues through resolution
- Maintain real-time technology issue coordination dashboards for assigned clients
- Collaborate with colleagues to drive resolution on cross-client technology issues
25% Prevent Client Technology Issues
- Build lasting relationships with client-side technology stakeholders
- Conduct quarterly technology reviews with assigned clients’ technologists
- Prepare content for quarterly “Voice of the Customer” meetings with athenahealth’s Platform leaders
- Coordinate technology consultations for assigned clients
25% Improve athenaNet’s Performance
- Conduct deep-dive athenaNet system performance analyses for all clients
- Identify opportunities to proactively improve athenaNet’s system performance
Education, Experience, & Skills Required:
Required:
- Bachelor’s degree or equivalent experience
- Strong problem solving, analytical, and quantitative skills
- Strong communication and business writing skills
- Understanding of computer hardware, desktop environments, computer networking, information systems, information security, and compliance
Preferred:
- Experience working in a client-facing role
- Experience working with cross-functional teams to achieve common goals
- Understanding of Healthcare Information Technology (HIT)
- Understanding of athena’s products, services, and partners
- Excellent interpersonal skills
Behaviors & Abilities Required:
- Passionate about building lasting relationships with clients
- Desire to work collaboratively with internal stakeholders and clients
- Ability to analyze and present data in a clear, compelling manner
- Ability to prioritize and multi-task in a fast paced environment
- Ability to respond punctually and succinctly to stakeholders
- Ability to work both independently and as part of a cross-functional team
General: Ability to travel up to 20% of the time. Travel includes, but is not limited to, client site visits, conferences, trainings, trade shows, and team event
Please Apply online:
https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=25409&siteid=5492&AReq=13872BR&Codes=CRCampusgen
www.athenahealth.com
Watertown, MA
Full-time
Technology – Information Science
6/30/2017