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Data Stewardship Analyst, Sales Operations, Alkermes, Waltham, MA

Posted May 18, 2017

Requisition #: 7430

Hiring Manager: Matt O’Connor

Company Overview

Alkermes plc is a fully integrated, global biopharmaceutical company developing innovative medicines for the treatment of central nervous system (CNS) diseases. The company has a diversified commercial product portfolio and a substantial clinical pipeline of product candidates for chronic diseases that include schizophrenia, depression, addiction and multiple sclerosis. Headquartered in Dublin, Ireland, Alkermes plc has an R&D center in Waltham, Massachusetts; a research and manufacturing facility in Athlone, Ireland; and a manufacturing facility in Wilmington, Ohio. For more information, please visit Alkermes’ website at www.alkermes.com.

This position will be responsible for the stewardship of master data and affiliations for prescribers, accounts and payers. As a member of the Sales Operations team, this position work closely with field teams to process data change requests, research and resolve data issues / discrepancies and update systems. In addition, this position will collaborate with other functions including IT, Legal and Finance and external vendors to ensure the accuracy and completeness of customer master data.

Core Responsibilities:

  • Independently identify and resolve customer data related issues and opportunities
  • Provide direction and guidance to team members to support the resolution of issues
  • Monitor incoming requests, research data issues / discrepancies, make decisions, implement changes in internal systems, communicate decisions back to impacted teams and closeout requests
  • Work with field teams to understand and solve their customer data issues and questions
  • Participate in appropriate trainings to field on processes involving Customer data and support documentation of such training materials
  • Maintain accurate and current profile data for customers including physicians, other healthcare providers, treatment centers, clinics hospitals and payers. Resolve duplicate customer records
  • Validate profile data provided by field teams for new customers. Work collaboratively with home office team for field requests requiring additional home office support
  • Use Alkermes customer relationship management (CRM) Master Data Management (MDM) application, third party licensure databases and online research to update customer profiles
  • Create and maintain customer exception reports using SQL, CRM, or MDM report building functions to identify and correct inaccurate customer data attributes
  • Create and maintain department work instructions for customer management
  • Monitor sample requests in Veeva CRM
  • Provide standard and ad hoc reports to Alkermes functional areas
  • Participate in CRM , MDM, and Sales Reporting system enhancement meetings. Support requirement gathering, collaborate with commercial IT, and conduct user testing of new enhancements

Education and Experience

  • Bachelor’s degree required
  • Experience supporting pharmaceutical field sales and data with 1-2 years’ experience
  • Experience with Veeva CRM or Informatica MDM preferred

Knowledge / Skills Needed

  • Effective problem solving
  • Strong attention to detail and focus on data accuracy
  • Good written and verbal communication skills with the ability to develop and articulate recommendations
  • Proficient with Microsoft Office applications including Excel and PowerPoint
  • Flexibility to quickly learn new system applications and business processes

Personal Attributes Needed

  • Satisfaction from successfully supporting a field sales team
  • Determination to ensure customer data is accurate and complete
  • Ability to work with individuals in different functional areas
  • Ability to meet deadlines and multi-task

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.