Research Operations Coordinator, Goodwin, Boston, MA
Posted April 28, 2017
GENERAL SUMMARY: Assists with the management of electronic research services, activation of new users’ subscriptions, ordering and processing of print materials for the Research Center and troubleshooting of reported access issues. Also prepares Research Services orientation materials for new and lateral hires, orders attorney desk books and maintains corresponding system records for print and electronic resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates day-to-day access to electronic research services including assistance with authentication, username and password management and technical support. Maintains accurate and current record of electronic subscriptions status, licensing information and invoice payments.
- Prepares orientation materials for new and lateral hires, including lawyers, paralegals, court procedures, marketing and other administrative staff. Ensures that all print and electronic services are active and delivered by the new hires’ start dates.
- Orders, processes and distributes office print resources and oversees all aspects of attorney desk book cycle. Maintains subscription lists and desk book copy records by adding appropriate item records to the integrated library system.
- Researches and resolves vendor issues associated with incorrect shipments and lapsed subscriptions. Claims missing and delayed shipments when needed.
ADDITIONAL DUTIES AND RESPONSIBILTIES:
- Assumes additional responsibilities as requested.
KNOWLEDGE, SKILLS AND COMPETENCIES:
- Ability to effectively manage work to high quality standards, with a meticulous eye for detail.
- Accountable, assumes responsibility for quality and timeliness of his/her work.
- Strong customer service orientation.
- Strong organizational skills, ability to prioritize and execute tasks, multitask and meet deadlines.
- Within scope of position, works independently using sound judgment.
- Effective interpersonal, written and oral communication skills; ability to communicate effectively with all levels of the firm in a professional manner.
- Ability to work collaboratively with members of the Research Services department, administrative staff and attorneys at the firm.
- Technical aptitude with ability to quickly learn new systems and applications.
EDUCATIONAL QUALIFICATIONS/JOB EXPERIENCE REQUIREMENTS:
- Bachelor’s degree; Bachelor’s degree can be substituted for relevant experience in a special or academic library.
- 1-3 years of electronic resource management and operations experience preferred.
- Proficiency with computer systems and applications.
Please apply online:
http://www.goodwinlaw.com/job-