Member Services Manager, Cape Libraries Automated Materials Sharing (CLAMS), Hyannis, MA

Posted April 28, 2017

Closing Date: May 26, 2017

Full Time (40 hours per week)

Reports to: Executive Director.
Supervises 3 staff – 2 catalogers (MLS level), 1 Cataloging Assistant.

Position Summary

Assist the Executive Director to establish goals, objectives, future plans and strategies for the CLAMS network to accommodate member libraries’ current and projected automation requirements. In a team environment provide ongoing support of the integrated library system (ILS) to CLAMS member libraries. Coordinate training in the ILS and in other services provided to member libraries through CLAMS. Test new software releases and new products. Problem solve, suggest operational improvements. Monitor ongoing quality control of the CLAMS database. Part of the CLAMS central office management team. Serves in place of the Executive Director in the absence of the Director.

Cape Libraries Automated Materials Sharing (CLAMS) is a library consortium with a central site office staff. CLAMS serves 35 member libraries with 38 locations on Cape Cod, Martha’s Vineyard and Nantucket. The consortium comprises one academic library and 34 public library members.

Responsibilities

Training, Support, Documentation

• Coordinate, design, and present training workshops in library system software and other CLAMS-supported software for member library staff.
• Provide consultation and troubleshooting to library staff in their use of the ILS (all workflows) and other software provided through CLAMS (Google docs, email, etc.). Confer with member library staff, visit member libraries to help ensure maximum use of the ILS.
• Working with the CLAMS management team, develop additional training opportunities from outside sources, e.g., state services, individual expertise.
• Maintain good communication (phone, in person, email) with libraries; maintain current awareness of the needs and requirements of member libraries.
• Part of the CLAMS team that provides email and phone support to member libraries in all aspects of the ILS and other supported software.
• Produce and distribute technical documentation (primarily online) for library staff and users.
• Communicate with software vendors; participate in enhancements process; test new software releases and products.
• Install and test hardware and software needed relevant to job responsibilities in conjunction with Systems staff.
• Recruit and/or supervise other project staff and trainers as needed.
• Keep current with and advise members on new technologies affecting libraries.
• Serve as CLAMS staff liaison to Public Services Implementation Group.
• Serve as liaison to other CLAMS interest groups and task forces as the need arises.
• Maintain accurate information on the CLAMS Staff website.

Bibliographic Services

• Monitor overall quality of the CLAMS bibliographic database.
• Train staff, supervise performance, and conduct regular evaluations.
• Load authority files, liaise with authority vendor.
• Produce monthly statistical reports.
• Serve as CLAMS staff liaison to Bibliographic Implementation Group.

Digital Resources

• Coordinate CLAMS eBook Service.
• Act as liaison to the eSelectors group.
• Track financial and statistical data and produce reports for membership.
• Provide instruction on the vendor staff interface (currently OverDrive Marketplace)

Reports/Statistics

• Ensure that reports meet the needs of libraries and reporting agencies.
• Provide support with State reports such as ARIS.
• Assist member libraries in the production of weeding and other reports and/or run these reports for libraries when requested.

General

• Serve as CLAMS Commonwealth Catalog liaison.
• Serve on Regional, State, or National committees as opportunities arise with the approval of the Executive Director.
• Assist in the planning and implementation of grant proposals.
• Provide updated flow of information, in consultation with the Executive Director, including submissions from other CLAMS office staff, on social media.
• Provide on-call support on rotation (non-standard office hours).
• Perform other duties as assigned by the Executive Director.

Qualifications

• Masters of Library Science or Masters in Library & Information Science (MLS or MLIS, accredited).
• At least 3 years professional library experience.
• Experience in training and supervision.
• Strong public service philosophy. Public Library work experience.
• Broad knowledge of library network automation, Public Services, Bibliographic, Authority Control, MARC, RDA, metadata standards, LCSH, current and emerging  library technology trends.
• Project management experience.
• Initiative, creative problem-solving abilities, discretion.
• Team player with a focus on superior customer service.
• Excellent oral, telephone, written communication skills; ability to communicate effectively with vendors, all levels of library staff.
• Familiarity and experience with Innovative Interfaces Sierra library software and automated networks strongly preferred.
• Familiarity with WordPress and social media.
• EXCEL proficiency.
• Willingness to adapt to frequent software updates, enthusiasm for new technology, willingness to embrace change.
• Ability to work independently and collaboratively in a team based environment.
• Good leadership and motivational skills.

Other Distinguishing Characteristics

• Valid driver’s license. Travel is sometimes required. Use of reliable insured vehicle when needed.
• Light to moderate physical effort required in performing duties under typical office/data processing conditions
• Must be able to lift 30 lbs., bend, reach, read visually and respond to audio signals; communicate effectively on telephone, in writing, and in person with network members, staff, vendors & others.
• Operates electronic data processing and office equipment.

Salary Range: $60,775 to $84,127 in 12 steps.

Environment

Small office environment consisting of a staff of 7 with shared responsibility in the overall maintenance of the office.