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Resource Sharing Manager, Harvard University, Cambridge, MA

Posted March 24, 2017

Department Harvard Library – Access Services, Resource Sharing
Salary Grade 056
Union 00 – Non Union, Exempt or Temporary

Duties & Responsibilities

Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Under the direction of the Associate Director of Access Services for Collections Management and Resource Sharing Operations, and as a member of the Access Services team, the Resource Sharing manager is responsible for managing, implementing and training the resource sharing team, including Interlibrary Loan, Borrow Direct, and Scan & Deliver, best practices for the Harvard Library. The position is responsible for the management of borrowing and lending workflows for all resource sharing units including liaison activities with other library units to ensure fulfillment of patron’s expectations and scholarship support, and represents Harvard Library in Borrow Direct operational meetings. The manager will also perform long-term oversight and management of OCLC use by Harvard Library.

This individual will be responsible for maintaining and troubleshooting current systems (ILLiad, Aeon) as well as their interoperability with other applications such as Aleph. The incumbent will assist in applying programming and scripting languages in support of the technical requirements and production needs for application implementation and maintenance, and assists with the development and/or customization of APIs and other tools for automation and innovation within the applications.

DUTIES AND RESPONSIBILITIES

  • Responsible for the effective supervision of 6 FTE staff including prioritizing and assigning work, performance management, and training
  • Advise on Resource Sharing policy, enforcing and analyzing policies and workflows for the Harvard Library including borrowing, lending, scan & deliver, Borrow Direct, and other resource sharing areas
  • Identify, write and train on best practices for Resource Sharing, including Interlibrary Loan, Scan&Deliver, and Borrow Direct
  • Liaise with other stakeholders to support scholarship and access to collections both at Harvard and worldwide
  • Create, maintain, and analyze Resource Sharing data and prepare reports
  • Ensure effective timely, efficient and excellent service to patrons of Resource Sharing services by exploring new trends and through the evaluation of current procedures
  • Work closely with Resource Sharing staff and other stakeholders to solve problems or implement new procedures across the Harvard Library; provide assistance and support to other Resource Sharing locations in the Harvard Library
  • Assist with the tracking and resolution of problems/issues related to ILLiad and Aeon, to support Resource Sharing and Special Collections; participating in upgrades of systems software and conducts testing, including staff clients, server issues, and patron web pages
  • Create and edit ILLiad and Aeon addons using Visual Basic, .NET Framework, Lua, HTML5, Javascript, CSS3, and SQ for integration with HOLLIS+, Worldcat, and institutions such as the British Library, National Library of France, and the National Library of Medicine
  • Configure and maintain Application Programmable Interfaces (API) to facilitate Resource Sharing shipments
  • Create macros using Macro Express to expedite cleanup of patron and library records in ILLiad
  • Create and update library records in the circulation and cataloging modules of Aleph to support Resource Sharing transactions that were created with the NCIP ILLiad addon
  • Make recommendations for improvements to applications, including drafting specifications for new programs to customize or extend the functionality of ILLiad, Aeon, and other Access Services software
  • Assist in preparation and coordination of technical and end-user documentation for Aeon\
  • Prepares and runs database queries and statistical reports from Microsoft Access and/or Cognos to ensure turnaround times are being met
  • Edit and maintain ILLiad patron web pages using the ILLiad Customization Manager, HTML, CSS, and JQuery
  • Actively participate in resource sharing initiatives on university-wide committees

Basic Qualifications

  • Masters of Library Science or equivalent education or work experience required
  • Minimum of three years of academic library experience and strong public service orientation required
  • Three or more years’ supervisory experience with demonstrated commitment to mentoring, training, and staff development.
  • Two or more years’ recent experience using OCLC resource sharing software or ILLiad to process requests in lending and borrowing
  • Demonstrated experience training on technology and workflows required
  • Demonstrated knowledge of one or more ATLAS systems (Aeon or ILLiad) required
  • Working knowledge of OCLC, online catalogs, bibliographic databases and resource sharing software and associated tools required
  • Working knowledge of development or customization of APIs required

Additional Qualifications

  • Knowledge of a scripting language such Java script or PHP.
  • Knowledge of current access services protocols (NCIP, OpenURL, etc)
  • Experience with database technologies (such as MySQL, Oracle, and the SQL language).
  • A minimum of five years of experience providing interlibrary loan, document delivery and/or reserves services in a large research library preferred
  • Must have excellent oral and written communication abilities and interpersonal skills
  • Proficient knowledge of MS Windows and Office Suite required
  • Ability to think analytically and explain technical concepts and functions to non-technical staff
  • Must be energetic, flexible, and team oriented
  • Ability to prioritize multiple tasks and work productively in a team environment with minimal supervision; Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail and outstanding organizational skills required
  • Demonstrated aptitude for problem solving and performing neat, detailed, accurate work
  • Sensitivity to working in a diverse user environment
  • Ability to solve problems effectively and exercise discerning judgment
  • Prior experience with hiring, training, scheduling, and distributing workflow for staff, students or temporary staff preferred
  • The ability to regularly lift and move loads weighing in excess of 50 pounds
  • Demonstrated team building and personnel management.
  • Advanced proficiency using ILLiad or Aeon, including customizing templates, routing rules, and custom queries

Additional Information

At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.

A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard’s Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University’s faculty, students, and researchers–now and in the future–with comprehensive access over time to all of these materials.

Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community at http://hr.harvard.edu/why-harvard. The Harvard Library is a proud member of the ACRL Diversity Alliance.

To learn more or apply for either of these roles, please visit: http://hr.harvard.edu/search-jobs

After selecting Administrative/Staff Jobs (either internal or external), click ‘search openings’ and then enter the Requisition ID 42011BR in the Auto Req ID Field.  

Pre-Employment Screening

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EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

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