Member Services Assistant, Minuteman Library Network, Natick, MA

ESSENTIAL JOB FUNCTIONS: 

• Assists member libraries with collection usage and evaluation reports.
• Runs monthly, quarterly, and annual reports.
• Produces and maintains software documentation and policy manuals.
• Creates and posts content on Minuteman websites and social media.
• Assists in supporting public service aspects of the Integrated Library System including circulation, holds and online catalog.
• Designs, develops and edits marketing and promotional materials such as press releases, newsletters, flyers and informational brochures.
• Performs special projects and other related duties as required, directed, or as the situation dictates.
• Regular attendance at the workplace is required. 

EDUCATION & EXPERIENCE: 

• Bachelor’s degree.
• Coursework in marketing, public relations, communications or similar field a plus.
• Library experience preferred. 

QUALIFICATIONS:

• Proven customer service skills and orientation.
• Experience using basic HTML and content management systems.
• Thorough knowledge of MS Excel.
• Experience using Integrated Library System software, preferably Sierra Services Platform.
• Experience creating visual content using Canva, Photoshop, Illustrator or similar software.
• Knowledge of office productivity and presentation software such as Microsoft Word, Powerpoint, Access and Publisher.
• Experience using social media.
• Knowledge of library data, including database record structures and core library operations a plus.
• Competence working in a PC environment.
• Exceptional writing and communications skills, including use of proper spelling and grammar.
• Ability to work independently and use professional judgment to solve problems.
• Ability to multi-task, prioritize tasks and projects, and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to collaborate with individuals and groups.
• Familiarity with issues of consortia.
• Valid driver’s license.