Collection Maintenance Assistant for Delivery Services, Boston College, Boston, MA

The Collection Maintenance Assistant for Delivery Services is responsible for maintaining the  physical collection in O’Neill Library, library offsite collections, training and supervising student employees assigned to tasks related with maintaining the O’Neill Library physical collection and providing coverage at the O’Neill Library main circulation desk.

The Assistant is responsible for the training and supervision of student employees assigned stack maintenance duties.  The Assistant trains students on how to shelve materials correctly and checks their work to ensure accuracy.  The Assistant also directs the work of student employees on stacks maintenance projects by explaining to students the process to be followed for assigned projects, answering questions, troubleshooting problems and ensuring that tasks are completed in timely, efficiently and accurately.  The Assistant also approves student employee timecards. 

The Assistant ensures the integrity of both the physical collection in O’Neill Library and offsite collections by monitoring the collection to ensure that materials are shelved correctly, identifying areas that are overcrowded, planning and participating in shifting projects, transferring library materials to offsite facilities and participating in the library’s inventory project. The Assistant also identifies materials that need to be sent to Metadata Services for cataloging corrections and materials that need to be sent to preservation for repair

As a member of the Access Services department, the Assistant is part of a team that provides high quality customer service at the O’Neill Library main circulation desk.   The Assistant answers library user questions and refers questions beyond the scope of the circulation desk appropriately.  The Assistant is well-versed in the library’s policies and conveys consistent messages to users. The Assistant performs all aspects of circulation services including the charging and discharging library materials, instructing users on how to find materials on reserve for their courses, helping patrons find and identify materials online as well as in the book stacks, interpreting library policies and explaining services to users.

This position is a 35 hour week, 12 month per year permanent position. Hours are Sunday 9am-5pm, Monday through Thursday.    1-2 Saturday shifts may be required per semester.

Required Qualifications

• High School Diploma
• Demonstrated commitment to customer service
• Excellent verbal and written communication skills;
• Ability to work collaboratively in a team based environment

Preferred qualifications

• Bachelor’s Degree
  • Experience working in an academic library in a public services position
  • Ability to manage multiple tasks at one time
  • Experience training and managing student employees